Area Manager - Cape Town

Headhunters; Cape Town; On-site; ZAR 550,000 - 850,000; Full time

Job summary

Headhunters in South Africa is seeking an experienced Multisite Restaurant Manager to oversee day-to-day operations across multiple outlets in your assigned area. You will ensure consistent operational procedures, monitor trends, and take corrective actions to improve performance.

The role requires strong leadership, the ability to delegate, and a focus on detailed, process-driven management. A sit-down service restaurant background, coupled with a valid driver's license, will support success in

Qualifications

• Grade 12 / Matric is required.
• Proven multisite management experience.
• Sit-down service restaurant experience is essential.
• A tertiary qualification is advantageous.
• Strong leadership and delegation ability.
• Proficient Excel and Word skills.
• Detail-oriented and process-driven.
• Strong analytical and decision-making abilities.
• Excellent verbal and written communication.
• Discretion and integrity in handling operations.
• Problem solving and stress tolerance.
• Market knowledge across functions, businesses and regions.
• Valid driver's license and access to a vehicle.

Responsibilities

• Oversee the smooth day to day running of restaurants in your assigned area.
• Ensure execution of correct operational procedures at all restaurants.
• Stay tuned in with emerging trends that will affect the business.
• Demonstrate ownership and accountability by improving operating standards and taking corrective action.
• Monitor underperforming restaurants and implement action plans to improve profitability.
• Perform routine inspections to measure compliance with operation standards.
• Liaise with internal audit teams to maintain good audit scores and take corrective action as needed.
• Ensure strict OH&S compliance and any applicable local legislation at restaurant level.
• Identify operational and financial risks and create corrective action plans.
• Monitor adherence to financial policies, processes and budgets; drive profitability.
• Submit daily, weekly and monthly reports; provide leadership and strategic direction.
• Manage employee relations in line with company policies; oversee labour efficiency.
• Ensure training and succession planning; support across restaurants.
• Conduct monthly store visits and regular leadership meetings.

Skills

Multisite Management

Sit-down service restaurant experience

Leadership

Delegation

Decision-making

Analytical skills

Verbal and written communication

Discretion and integrity

Problem solving

Stress tolerance

Market knowledge across functions and.

Valid driving license and vehicle

Education

Matric

Tertiary qualification advantageous

Tools

Microsoft Excel

Microsoft Word

Micros POS

Job description

• Proven experience at a Multisite Management level.
• Candidate must have 'sit down service restaurant' experience.
• Tertiary qualification advantageous.
• Strong Leadership ability.
• Ability to delegate and manage down effectively.
• Intermediate Microsoft Excel and Word skills.
• High attention to detail and process driven.
• Decision‑making and analytical skills.
• Strong verbal and written communication skills.
• Discretion and integrity.
• Problem analysis and problem‑solving skills.
• Stress tolerance.
• Strong market knowledge and experience in working across various functions, businesses and regions.
• Previous knowledge of Micros advantageous.
• Valid drivers license and vehicle.

Description

Requirements:

• Grade 12 / Matric.
• Proven experience at a Multisite Management level.
• Candidate must have 'sit down service restaurant' experience.
• Tertiary qualification advantageous.
• Strong Leadership ability.
• Ability to delegate and manage down effectively.
• Intermediate Microsoft Excel and Word skills.
• High attention to detail and process driven.
• Decision‑making and analytical skills.
• Strong verbal and written communication skills.
• Discretion and integrity.
• Problem analysis and problem‑solving skills.
• Stress tolerance.
• Strong market knowledge and experience in working across various functions, businesses and regions.
• Previous knowledge of Micros advantageous.
• Valid drivers license and vehicle.

Responsibilities, but not limited to:

Operational Requirements

• Oversee the smooth day to day running of the restaurants in your assigned area.
• Ensure execution of correct operational procedures at all restaurants.
• Stay tuned in with emerging trends that will affect the business.
• Demonstrate ownership and accountability by consistently improving restaurant operating standards and taking the necessary corrective action.
• Monitor poor performing restaurants. Implement and execute corrective action plans to improve poor operating or low profitability restaurants.

Standards and Regulation Compliance

• Perform routine inspections of the restaurants in order to measure compliance with operation standards.
• Liaise regularly with the internal audit teams, to ensure restaurants are consistently achieving good audit scores, and take corrective action when audit results decline.
• Ensure strict compliance with all occupational health and safety regulations and any other applicable local legislation at the restaurant level.

Reporting

• Identify and communicate operational and financial risks and create corrective action plans.
• Monitor and ensure adherence of the restaurants to stated financial policies, processes and budgets, which can vary from time to time.
• Monitor and improve restaurant profitability.
• Monitoring of the restaurant P&L’s and provide guidance and actively support GM’s in achieving budgeted results.

Leadership

• Submit daily, weekly and monthly and other required reports on a timely basis.
• Provide leadership, coaching and strategic direction to restaurant management teams.
• Manage, monitor and assist employee relations in line with company policies and procedures.
• Ensure store labour is managed efficiently to meet service standards and cost.
• Ensure Restaurant employees and management are engaged and that morale is high.
• Ensure training and retraining of applicable employees in line with succession management and planning guidelines.

Monthly Tasks

• The following tasks need to be completed by yourself in each of your restaurants on a monthly basis.
• Safe Audit (incl Petty cash).
• Maintenance walk through.
• Conduct at least 1 Monthly meetings in each of your restaurants to gage employee morale and address any concerns etc.
• Waste analysis on each of your restaurants.
• Variance analysis on each of your restaurants.
• Manage the P&L projections and expenditure of your restaurants according to the company’s financial plan for each of your restaurants.
• Conduct a weekly GM meeting, to discuss results, opportunities and challenges and unpack results.

Store Visits

• You will be required to work any shift that meets the need of the restaurant, should the restaurant trade be busier at night you will be required to spend time in that restaurant at night.
• You will need to visit each of your restaurants regularly each month, preferably planning your visits to cover different trading times.
• Performs additional responsibilities, otherwise not detailed, as per operational needs and per Management request.