Area Manager

OneCart (Pty) Ltd; KwaZulu-Natal; On-site; ZAR 240,000 - 300,000; Full time

Job summary

A leading delivery service company in KwaZulu-Natal is seeking an experienced Area Manager to lead a team of Supervisors, Shoppers, and Drivers. Responsibilities include managing operations, ensuring compliance, and driving sales results. Ideal candidates should have at least Matric certification, higher education in Operations, and 2-3 years of relevant experience. Join us to enhance service delivery and operational metrics.

Qualifications

• 2-3 years of experience in retail or supply chain operations.
• Experience in managing a team and meeting sales targets.
• Strong execution skills and attention to detail.

Responsibilities

• Manage relationships between internal and external customers.
• Coach and motivate employees to achieve sales results.
• Ensure compliance for Supervisors, Shoppers, and Drivers.

Skills

Charting and Pivot tables in Excel

Attention to detail

Organisational skills

Communication skills

Critical thinking

Interpersonal skills

Education

Matric certification

Higher education in Operations or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

OneCart is looking to hire an Area Manager. In this role, the Area Manager will drive OneCart’s success by leading a team of Supervisors, Shoppers and Drivers to create and maintain the OneCart experience for our customers, and coach and motivate employees to achieve sales results and operational metrics.

Core Activities & Accountability

• Manage collaborative and cohesive relationships between internal and external customers.
• Provide resources to ensure employees can adequately perform their roles (e.g., uniforms, shopper cards, marketing material).
• Coach and motivate employees to achieve sales results and operational metrics.
• Lead and manage a team of Supervisors, Shoppers and Drivers to ensure daily flawless service delivery to customers.
• Own efficiency and quality metrics.
• Drive regional growth through launching new coverage areas and shopper onboarding.
• Problem-solve and troubleshoot daily operational issues with an analytical, data-driven mindset.
• Initiate and lead processes to ensure qualified applicants join Shopper and Driver teams.
• Ensure continuous compliance for Supervisors, Shoppers and Drivers.
• Support Head Office Operations Managers on special projects for operating efficiency and growth.
• Provide an operational perspective to teams at HQ, including Logistics and Community Operations, to ensure best practices and protocols.
• Daily management of Supervisors, Shoppers and Drivers to ensure all teams are working optimally to reach KPIs, particularly on-time fulfilment.
• Demonstrate consistent application of internal procedures.
• Implement and anticipate the change management process.
• Demonstrate flexibility in balancing personal objectives with organisational needs.

Complaints Management

• Assist and attend to escalated Supervisor, Shopper and Driver queries.
• Resolve escalated customer complaints.
• Provide constant feedback to the National Operations Manager on unresolved customer queries.
• Investigate and respond to escalated queries and ensure timely resolution.
• Foresee potential problems and take action to prevent them.
• Consult widely with people inside and outside the region to solve problems.

Field Training

• Send training reports to the Training Specialist when training is conducted.
• Manage the performance of field staff.
• Train and develop Supervisors, Shoppers and Drivers when required.

Recruitment and Workforce Planning

• Update reports daily or bi-weekly via email to Line Manager.
• Report staff movements and ensure they are tracked and reported weekly to the Line Manager.
• Payroll overtime and movement reports sent monthly as per deadlines.
• Submit and track Leave.

Logistics Administration

• Daily call log at 9 am with Line Manager.
• Daily and weekly KPI reporting.
• Ensure accuracy and real-time visibility of reporting.
• Ensure timely submission of reports to relevant parties.

Minimum Academic, Professional Qualifications & Experience

• Minimum Matric certification.
• Higher education in Operations or equivalent.
• 2-3 years of experience in retail or supply chain operations, project management and/or customer support.
• Experience in managing a team.
• Experience in meeting sales targets.
• Proficient in Microsoft Word and Excel.

Competencies and Skills

• Good use and understanding of Charting and Pivot tables in Excel.
• High attention to detail and strong execution skills.
• Excellent organisational and communication skills.
• Demonstrated success in leading teams.
• Strong critical thinking ability in technical and non-technical issues.
• Ability to work in a fast-paced, evolving environment.
• Positive attitude and fortitude to work through changing operational conditions.
• Interpersonal skills, ability to build and maintain relationships, resilience, decisiveness, and action-orientation.
• Assertiveness, ability to work independently and under pressure.
• High emotional intelligence, negotiation skills, professional verbal and written communication skills.
• Responsive, effective planning and organizing, self-directed and motivated.

Working Conditions

• Working conditions cover various circumstances, including regular evening and weekend work, public holidays and shift work, outdoors, and with challenging clients.
• Travel to different stores within your portfolio.

Physical Requirements

• Excellent vision and hand-eye coordination to stay safe while driving.
• Ability to walk, drive, and lift and carry heavy items for extended periods.