Application Support Specialist

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 420,000 - 650,000; Full time

Job summary

TFG (The Foschini Group) is seeking an Application Support Specialist to provide advanced operational support for BI solutions and manage complex incidents, changes, and service requests.

You will liaise with vendors, mentor juniors, and ensure SLA achievement while continually improving system performance and BI applications.

Qualifications

• Education: A relevant IT qualification.
• Experience: 3 years of relevant experience in application support.
• Proficiency in SQL and database management.
• Experience with BI tools such as Tableau, Power BI, or QlikView.
• Familiarity with ETL processes and data warehousing concepts.

Responsibilities

• Provide expert operational support, including root cause analysis, incident management, and SLA achievement.
• Manage critical incidents, problems, changes, and service requests. Offer expert technical solutions and configuration.
• Liaise with senior vendors and provide technical advice to team members.
• Ensure SLA achievement and involvement in projects.
• Maintain and enhance application performance. Ensure compliance with best practices and standards.
• Support for BI applications.
• Track, manage service requests.
• Continuously monitor BI systems and applications
• Work closely with BI developers, data analysts, and other IT teams to identify and resolve application issues and improve system functionality.
• Perform data analysis to identify trends, anomalies, and areas for improvement within BI applications.

Skills

Application Support

SQL

BI Tools

Data Analysis

Troubleshooting

Education

Relevant IT qualification

Tools

Tableau

Power BI

QlikView

ETL

Job description

Job Description

The Application Support Specialist is responsible for providing advanced operational support for application solutions, managing more complex incidents, problems, changes, and service requests. They offer advanced technical solutions, liaise with vendors, and mentor junior team members.

Responsibilities

• Provide expert operational support, including root cause analysis, incident management, and SLA achievement.
• Manage critical incidents, problems, changes, and service requests. Offer expert technical solutions and configuration.
• Liaise with senior vendors and provide technical advice to team members.
• Ensure SLA achievement and involvement in projects.
• Maintain and enhance application performance. Ensure compliance with best practices and standards.
• Support for BI applications.
• Track, manage service requests.
• Continuously monitor BI systems and applications
• Work closely with BI developers, data analysts, and other IT teams to identify and resolve application issues and improve system functionality.
• Perform data analysis to identify trends, anomalies, and areas for improvement within BI applications.

Qualifications

• Education: A relevant IT qualification.
• Experience: 3 years of relevant experience in application support.
• Proficiency in SQL and database management.
• Experience with BI tools such as Tableau, Power BI, or QlikView.
• Familiarity with ETL processes and data warehousing concepts.

Skills

• Application Support
• Development Environment
• Engineering Technical Operations Support
• Software Configuration
• Systems and Software Life Cycle Engineering
• Systems Development Management
• Systems Integration and Build
• Troubleshoots Technical Issues
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Strong understanding of BI tools, SQL, and database management.
• Ability to analyse data, identify trends, and solve complex problems
• Microsoft Analysis Server experience

Behaviours

• Collaborates - effectively works with others to achieve shared goals
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
• Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner
• Decision Quality - consistently makes timely, well-rounded and informed decisions
• Tech Savvy - leverages new technology to enhance productivity, improve problem solving, and support business growth

Preference will be given but not limited to candidates from designated groups in terms of the Employment Equity Act.

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry. We’re the designers, the makers, the shakers and the teams behind the scenes. Are you with us?

About The Team

At TFG, technology is the silent engine behind fashion, financial services, and our factory floors. Our Infotec team builds the platforms that power over 3,600 stores and millions of customer moments. From cloud-native retail applications to AI/ML deployments, we solve real-world retail problems at scale. Whether you love engineering, data, architecture, or innovation at the edge—we have room for your kind of talent. Let’s build something enduring together.