Application Support Manager

Vodacom; Randburg; On-site; ZAR 700,000 - 1,000,000; Full time

Job summary

Vodafone is seeking an Applications Support Manager to own the operational systems that underpin MAST’s service delivery. You will balance run and improvements, governing vendor support and ensuring data-driven value from asset and monitoring platforms.

The role collaborates with O&M, Power, NOC, and Data & AI teams to enhance stability, performance, and analytics, while aligning with security and governance standards.

Qualifications

• 5-8 years’ experience in application support, business systems management, or IT operations.
• Experience with enterprise applications, integrations, and data flows (APIs, ETL, or similar).
• Knowledge of ITIL principles (Incident, Problem, Change Management).
• Exposure to cloud-hosted applications and monitoring tools is advantageous.

Responsibilities

• Product Ownership & Roadmap management for OSS and related systems.
• Maintain Operational Performance, Availability & Data Quality.
• Oversee Change, Release & Configuration Management.
• Govern vendor & support relationships and governance.
• Drive Continuous Improvement & Adoption of new capabilities.

Skills

Application support

IT operations

Data integration

ITIL

Cloud monitoring

Education

Relevant IT or business systems diploma or degree (e.g., BSc IT)

Job description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What You’ll Do

Role purpose

The Applications Support Manager is the operational owner of MAST’s operational support systems (OSS) - Site Asset Management (SAMS), Remote Monitoring (RMS) and energy monitoring, NOC ticketing and workflow, Workforce Management, and Physical Access and surveillance. Beyond keeping these systems stable, available and performing, the role owns their roadmap, run and continuous optimisation across the lifecycle, ensuring they deliver the reliable operational data and capabilities that underpin SPMM service delivery, SLA performance, and downstream billing and analytics.

The role balances run (stability, availability, support governance, change and release) with improvement (backlog, prioritisation, enhancements and value realisation), working closely with O&M, Power, the NOC and the Data & AI team. First-line support is vendor-delivered; the role governs those providers and owns the systems’ performance and business value, maintaining alignment with MAST’s operational governance, security standards, and performance expectations.

Who You Are

Key accountabilities and decision ownership

• Product Ownership & Roadmap


• Operational Performance, Availability & Data Quality


• Change, Release & Configuration Management


• Vendor & Support Governance


• Continuous Improvement & Adoption

Core competencies, knowledge and experience :

• Product ownership or management of operational, asset or monitoring systems, including backlog and roadmap management


• Strong understanding of TowerCo / telecom operational systems - asset management, remote and energy monitoring, NOC / ticketing, workforce management and physical security


• Incident, problem, change and release management in a complex operational environment (ITIL)


• Vendor governance and stakeholder management across O&M, Power, the NOC, Data and outsourced support partners


• Data-literate: understands integrations, telemetry and data flows that feed analytics and billing, and turns them into business value

Must have technical / professional qualifications

• 5-8 years’ experience in application support, business systems management, or IT operations


• Experience with enterprise applications, integrations, and data flows (APIs, ETL, or similar)


• Knowledge of ITIL principles (Incident, Problem, Change Management)


• Exposure to cloud-hosted applications and monitoring tools is advantageous


• Relevant IT or business systems diploma or degree qualification (e.g., BSc IT, Information Systems, Engineering)

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's In It For You

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.