Application Engineer Refrigeration

Copeland; South Africa; On-site; ZAR 500,000 - 800,000; Full time

Benefits offered by this job

Flexible time off plans

Paid parental leave

Vacation and holiday leave

Job summary

Copeland in South Africa is looking for a professional in HVACR technical support to provide solutions and assist customers with software tools. This role includes developing training materials, managing warranty claims, and conducting analyses to improve product performance.

Candidates should hold a degree in Mechanical or Electrical Engineering with 8-10 years of industry experience. Strong knowledge in thermodynamics and troubleshooting skills are essential.

Flexible benefits and a commitment to workplace inclusion are also offered.

Qualifications

• 8-10 years of experience in HVACR design, service, or technical support.
• Strong understanding of refrigeration systems and controls.
• Experience in technical training and customer engagement.

Responsibilities

• Respond to technical queries from customers and partners.
• Develop and manage technical training materials.
• Oversee warranty claims and troubleshooting support.
• Analyze warranty data for continuous improvement.

Skills

Knowledge of thermodynamics and refrigeration systems

Technical expertise in troubleshooting

Collaboration and communication skills

Proficient in Microsoft Office

Education

Degree/Diploma in Mechanical or Electrical Engineering

Job description

Key Responsibilities

• Swift response to technical queries from customers. Work closely with distributors, contractors and OEMs to provide suitable solutions for their project requirements. Assist customers in using product selection software.
• Assist customers in using heat load calculation software.
• Assist customers in refrigerant line components selection, selection of suitable electrical switch gears, refrigerant line sizing etc.
• Maintain a technical library, support the creation of catalogs, application engineering bulletins, and user manuals. Develop cross‑reference documents with competition. Alternate refrigerant engagement with customers. Explore new applications in the region. Support semi‑hermetic compressor to scroll transition.
• Lead NBO for refrigeration products in MEA working together with the Sales organization.

Technical Training (20%)

• Develop and manage a training calendar and create technical training materials.
• Deliver training sessions, including hands‑on training on controllers and protections used in condensing units and compressors.
• Coordinate the tools and resources needed for the training center.

Quality & Warranty Management (20%)

• Manage warranty claims and provide troubleshooting support for both production and field failures.
• Conduct root cause analysis (RCA) through data logging, field visits, and compressor teardown analysis.
• Collaborate with manufacturing plants, providing feedback to improve product performance.
• Analyze and maintain warranty data to support continuous improvement initiatives.

What We’re Looking For

Education & Experience

• Degree/Diploma in Mechanical Engineering or Electrical & Electronics Engineering.
• 8‑10 years of experience in HVACR design, projects, service, technical support, or training within the HVACR industry.

Skills & Competencies

• Strong knowledge of thermodynamics, refrigeration systems and controls.
• Technical expertise in troubleshooting and application support.
• Strong collaboration and communication skills with the ability to work across multicultural teams.
• Competent in Microsoft Office and technical software tools.

Additional Requirements

• Willingness to travel across the Africa region.
• Ability to work outside typical office environments when required.
• Commitment to Health, Safety, and Environmental (HSE) standards and procedures.

Benefits

Flexible and competitive benefits plans offer the right options to meet your individual and family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Inclusion & Belonging

We cultivate a strong sense of inclusion and belonging where individuals of all backgrounds and with diverse perspectives are embraced and treated fairly to enable a stronger workforce.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.