Analytics & Reporting Manager — Dashboards, Insights, Automation

EXL; Cape Town; On-site; ZAR 360,000 - 540,000; Full time

Job summary

EXL in Cape Town, South Africa is seeking a Reporting Analyst to maintain high-precision operational and management reporting. The role focuses on delivering dashboards across daily to quarterly cycles, ensuring data integrity and governance.

The incumbent will automate reports, drive process improvements, and provide actionable insights to boost productivity, quality, customer experience, and financial performance.

Responsibilities

• Ensure 99.5%+ accuracy in all operational and management reporting.
• Deliver daily, weekly, monthly, and quarterly dashboards within agreed timelines.
• Maintain data integrity across all reporting systems.
• Automate manual reports and drive continuous process improvement.
• Provide actionable insights to improve productivity, quality, customer experience, and financial performance.
• Ensure adherence to reporting SLAs and governance standards.
• Support business planning through forecasting, capacity planning, and trend analysis.
• No adverse audit findings related to reporting accuracy, data security, or compliance.

Job description

EXL in Cape Town, South Africa is seeking a Reporting Analyst to maintain high-precision operational and management reporting. The role focuses on delivering dashboards across daily to quarterly cycles, ensuring data integrity and governance.

The incumbent will automate reports, drive process improvements, and provide actionable insights to boost productivity, quality, customer experience, and financial performance.