AML & Fraud Detection Specialist

TP; Cape Town; On-site; ZAR 320,000 - 420,000; Full time

Job summary

Teleperformance is seeking an AML Investigator to monitor transactions, review alerts, and escalate potential money laundering or fraud cases. The role requires familiarity with AML/CTF regulations, KYC practices, and strong analytical skills.

You will work to prevent illicit funds from being laundered, liaising with law enforcement when needed, and ensuring GDPR and internal policy compliance in all activities. Training and system access will be provided.

Qualifications

• Matric/Equivalent (minimum education)
• 1+ years of experience in customer service/financial services/banking environment
• Experience in Fraud Prevention or Financial Crime – Advantageous
• Knowledge of AML regulations in a business environment
• Strong ICT literacy (Word, Excel) and ability to learn new systems

Responsibilities

• Review and investigate transaction monitoring alerts for suspicious activity on customers’ accounts, ensuring AML criteria are applied and escalated as needed.
• Raise and report Suspicious Activity (SAR) where required, participate in investigations before reporting to authorities.
• Understand and apply AML, POCA, CTF guidance and directives from JMLSG.
• Liaise with law enforcement requests, provide information with GDPR adherence.
• Investigate fraud trends using pattern analysis to mitigate risk and loss.
• Serve as reference point for internal/external customers on financial crime detection and prevention.
• Screen alerts for PEPs, sanctions, and adverse media; annotate and escalate as guided.
• Perform enhanced due diligence on PEPs/RCA’s SIPs retained by the business.
• Alert senior management to AML weaknesses during screening.
• Investigate declined payments and take appropriate action.
• Conduct all employment and SMCR checks for the business.
• Review CIFAS alerts per CIFAS processes and coordinate with external bodies.
• Review Adaptive Authentication flagged accounts and record decisions for scoring.

Skills

KYC processes

Attention to detail

Analytical thinking

Communication (written)

Communication (oral)

Decision-making

Working under pressure

Learning new systems

Microsoft Word

Microsoft Excel

Education

Matric/Equivalent

Tools

CIFAS screening

Adaptive Authentication tool

Job description

Teleperformance is seeking an AML Investigator to monitor transactions, review alerts, and escalate potential money laundering or fraud cases. The role requires familiarity with AML/CTF regulations, KYC practices, and strong analytical skills.

You will work to prevent illicit funds from being laundered, liaising with law enforcement when needed, and ensuring GDPR and internal policy compliance in all activities. Training and system access will be provided.