ZAF Customer Expert TVG - Financial (Fraud)

EdUpStairs; Cape Town; On-site; ZAR 240,000 - 300,000; Full time

Job summary

Teleperformance in Cape Town seeks an AML/KYC Analyst to investigate transaction monitoring alerts and ensure compliance with AML/CTF regulations. You will raise SARs when needed and liaise with law enforcement, applying CIFAS guidelines and adapting to new directives.

The role requires attention to detail and the ability to work under pressure. Responsibilities include reviewing alerts, performing enhanced due diligence on PEPs/Adverse Media, and supporting the compliance team with timely

Qualifications

• Matric/Equivalent is required.
• Minimum of 1 year in customer service/financial services/banking environment.
• Experience in Fraud Prevention or Financial Crime is advantageous.
• Detailed knowledge of AML regulation in a business environment.
• 1+ years experience in KYC or similar admin role; familiarity with PEPs, Sanctions and Adverse Media.

Responsibilities

• Review and investigate transaction monitoring alerts for suspicious activity on customers’ accounts, ensuring AML/CTF criteria are reviewed and escalated appropriately.
• Accurately raise and report Suspicious Activity (SAR) to relevant parties; assist in further investigations as needed.
• Understand and apply new AML guidance around POCA, CTF and JMLSG directives.
• Liaise with law enforcement; ensure GDPR compliance in information handling.
• Investigate trends of Fraud using analysis techniques to mitigate risk and loss.
• Act as a reference for internal and external customers regarding financial crime detection and prevention.
• Screen for PEPs, sanctions and adverse media; annotate and escalate as needed to compliance teams.
• Perform enhanced due diligence on PEPs/SIPs as required.
• Alert senior management to AML weaknesses during alert screening.
• Investigate fraudulent declined payments and take appropriate action.
• Conduct SMCR checks for the business.
• Review CIFAS alerts per CIFAS processes and liaise with external organisations.
• Review referred accounts from Adaptive Authentication; record decisions for future scoring.

Skills

KYC

AML regulation knowledge

Fraud prevention

Analytical thinking

Attention to detail

Decision making

Communication

Education

Matric/Equivalent

Tools

CIFAS

Adaptive Authentication

Job description

To protect business from the threat of money laundering through investigation and monitoring transactions that meet agreed criteria. Investigate potential fraudulent/money laundering incidents, taking appropriate action to prevent criminal funds being laundered through.

“Teleperformance is a Regulated Financial Company operating largely in the BFSI sector. As such, it is a condition of numerous Service Level Agreements with many of our clients that Employees possess acceptable credit scores and that they have no criminal records throughout their employment tenure with our Company. For this reason, employment of any prospective job candidate is subject to the outcome of satisfactory references, credit & criminal checks. Shortlisted job applicants will thus be required to sign a consent form to undergo the afore-mentioned checks as part of our Recruitment process with our registered service provider.”

Qualifications

Education and Specific Training

Work Experience

Matric/Equivalent

Minimum of 1 year experience in a customer service/financial services/banking environment

Maintain campaign performance, quality, regulatory and compliance standards

Experience in Fraud Prevention or Financial Crime – Advantageous

Able to demonstrate detailed knowledge of AML regulation in a business environment.

Additional attributes:

1+ years of experience in KYC or similar administrative roleExperience with PEPs, Sanctions and Adverse Media screeningBasic knowledge of risk factors in AML/Financial CrimeThe ability to meet strict deadlines/set targetsDedication to resolve pending queries or assigned tasks in a timely mannerAbility to learn the new systems and tools quicklyBeing able to make decisions/conclusions quickly when neededExcellent attention to detail

Function specific IT systemsKeyboard skillsCommunication (written, oral)MethodicalListeningDecision-makingAnalyticalInterpretation of information/dataWorking under pressure/to deadlinesAttention to detail

Responsibilities

Review and investigate transaction monitoring alerts for suspicious activity on customers’ accounts, ensuring Anti Money Laundering and Counter Terrorist Funding criteria are reviewed and escalated appropriately.

• Accurately raise and where required report Suspicious activity (SAR) to the relevant parties, be prepared to be involved in any further investigation needed to validate the SAR before this is reported to National Crime Agency.
• Understand and apply any new guidance around AML, POCA, CTF and any directives from JMLSG.
• Liaise and respond to law enforcement requests in a timely manner ensuring all relevant information is provided and GDPR is adhered to.
• Investigate trends of Fraud and suspicious activity using Crime Pattern Analysis techniques, acting swiftly to mitigate customer detriment, financial loss and/or regulatory risk.
• Act as a point of reference for internal and external customers regarding financial crime detection and prevention.
• Responsible for screening alerts for Politically Exposed Persons (PEPs), UN Sanctions and SIP’s (persons of interest) using techniques and tools to interrogate identity and any Adverse Media in a timely and diligent manner, annotating and dispositioning them in line with provided guidance, escalating where needed to the relevant compliance teams.
• Perform Regular enhanced Due Diligence on any Peps/RCA’s SIP’s retained by the business.
• Alerting senior management to any potential AML weaknesses during the screening of alerts.
• Investigate all potential fraudulent declined payments, taking appropriate action.
• Performs all employment and SMCR checks for the business.
• Review and assess CIFAS alerts, using the compliant processes laid down by CIFAS, and liaising with the appropriate external organisation.
• Review and assess referred accounts from the Adaptive Authentication tool employed by the company, investigate accounts linked by device ID or IP address, make appropriate decisions in line with company policies and procedures, and correctly record the decision within Adaptive Authentication which can be used for scoring in future.