Amazon FBA Operations Manager (Remote)

Page One Brands; Cape Town; Hybrid; ZAR 1,469,000 - 2,122,000; Full time

Benefits offered by this job

Remote position

Health insurance stipend

Paid vacation

Professional growth opportunities in e

Competitive salary

Job summary

Page One Brands is seeking an Amazon FBA Operations Manager (Remote) to lead the USA private label business. You will oversee the Supply Chain Manager, monitor account health, and coordinate logistics, purchasing, and marketplace operations while mentoring a small team.

The role requires hands‑on leadership, strong attention to detail, and ability to work across time zones with the US East Coast. Competitive salary and growth opportunities are offered.

Qualifications

• Extremely detail‑oriented and process‑driven.
• Proven forecasting, inventory planning, and demand analysis.
• Strong communication and analytical abilities.
• Experience with Amazon FBA and international shipments is a plus.

Responsibilities

• Oversee end‑to‑end supply chain from supplier in China to 3PL in the USA and final delivery to Amazon FBA.
• Provide hands‑on problem solving for logistics, customs clearance, and inbound delays.
• Manage inbound logistics decisions and domestic transport strategies.
• Maintain inventory visibility and collaborate with the SCM to prevent stockouts or excess stock.
• Forecast seasonally and monthly to guide purchasing and replenishment.

Skills

Detail‑oriented

Forecasting

Communication

Analytical skills

Inventory planning

Tools

Helium 10

SoStocked

Excel

Job description

Amazon FBA Operations Manager (Remote) at Page One Brands

Operations Manager – Amazon USA Private Label

We are seeking a highly skilled Operations Manager to lead our Amazon USA private label business. This is a hands‑on, high‑responsibility role that combines strategic leadership with daily operational execution. You will both manage and actively participate in core operational activities — overseeing the Supply Chain Manager, handling Amazon account health, and ensuring smooth coordination across logistics, purchasing, and marketplace operations.

The ideal candidate thrives in a fast‑paced, high‑growth environment, is extremely detail‑oriented, and enjoys mentoring a small team while staying hands‑on in operations.

This role is 50% individual contributor and 50% manager. Reports to COO.

Highlights

• Full‑time 40 hours per week
• Competitive salary based on experience.
• Performance‑based incentives/bonuses.
• Professional growth opportunities in e‑commerce
• Remote position
• Health insurance stipend
• Paid vacation

90 Day Objectives

• Master day‑to‑day supply chain and operations: Fully understand all processes from China supplier production to 3PL and Amazon FBA, including logistics, inventory management, and issue resolution.
• Learn and master Amazon Seller Central: Understand workflows for order management, account health, and compliance, while building the skills to independently identify and resolve policy, IP issues (if any), or operational issues.
• Understand and apply seasonal forecasting: Learn existing forecasting models, analyze historical sales data, and consider seasonal factors to ensure accurate demand planning.
• Submit actionable demand forecasts: Produce reliable demand forecasts that aligned with seasonal trends and operational constraints.

Key Performance Indicators

• Healthy Inventory Levels - Target 60-90 days inventory available at 3PL warehouse for each SKU
• Less than 8 SKUs overstocked beyond forecast period (typically 6 months)
• Less than 4 SKUs overstocked at Amazon FBA (greater than 75 days inventory)
• Less than 2 SKUs understocked at Amazon FBA (less than 21 days inventory)
• Amazon Inventory Performance Index (IPI) - Greater than 465

Key Responsibilities

Operations & Supply Chain

• Oversee the Supply Chain Manager and ensure end-to‑end supply chain operations run smoothly, from supplier production in China to 3PL warehouses in the USA, and final delivery to Amazon fulfillment centers.
• Actively support the team during critical operational periods — stepping in to execute and problem‑solve logistics, customs clearance, or inbound delays.
• Provide guidance and make strategic decisions on inbound logistics, customs clearance, and domestic transport.
• Maintain visibility on inventory levels and work with the Supply Chain Manager to prevent stockouts or excess inventory.
• Bring hands‑on experience in supply chain management, including creating and managing seasonal and monthly forecasting models, with proven ability to make accurate forecasts that guide purchasing and replenishment.

Amazon Marketplace Operations

• Oversee the Supply Chain Manager to ensure order management and supervise Administrative Assistant in handling customer service and timely resolution of account‑related issues.
• Manage Amazon account health, including policy violations, IP complaints, and other compliance issues, resolving them independently and efficiently.
• Hands‑on expertise in Amazon Seller Central — directly executing operational tasks when needed.
• Coordinate with internal teams to ensure the PPC team can adjust advertising strategies based on inventory levels.
• Monitor product listings, rankings, and competitor activity to maintain competitiveness.

Vendor & Purchasing Management

• Source, negotiate, and manage relationships with suppliers, freight forwarders, and 3PL providers.
• Evaluate vendor performance and ensure high‑quality standards and on‑time deliveries.
• Oversee purchasing activities, ensuring cost‑efficiency while maintaining product quality.
• Step in to negotiate or manage critical supplier issues when escalation is required.

Leadership & Team Management

• Manage and mentor a small team of 2–3 operations staff.
• Establish clear processes, KPIs, and accountability for the team.
• Promote a continuous improvement culture, driving efficiency gains of “1% better every day.”
• Lead by example — working alongside the team in daily operations, modeling problem‑solving, and maintaining high execution standards. Balance strategic direction with direct, hands‑on involvement to ensure flawless execution.
• This role may also involve ad‑hoc projects and other analysis or operational tasks beyond those listed, as required to support the evolving priorities of the business.

Qualifications (Must-Have)

• 3+ years of hand‑on experience in operations, supply chain, or logistics in an Amazon environment.
• Extremely detail‑oriented, process‑driven, and highly organized, with a focus on continuous improvement.
• Comfortable working in a fast‑paced, dynamic environment with partial overlap to the U.S. East Coast time zone.
• Strong knowledge of Amazon FBA logistics, 3PL operations, and international shipments (China to USA), including customs and freight forwarding.
• Proven track record in forecasting, inventory planning, and demand analysis to support seasonal and replenishment cycles.
• Hands‑on experience managing Amazon account health, including policy violations, IP complaints, and compliance issues.
• Solid understanding of how PPC advertising and marketing performance impact inventory and operations.
• Fluent in English (required); strong communication and analytical skills.

Nice to Have

• Ability to speak Mandarin to communicate effectively with Chinese suppliers.
• Experience launching new products on Amazon.
• Familiarity with forecasting tools or third‑party Amazon software (e.g., Helium 10, SoStocked).
• Familiarity with Project Management tool (Clickup, Asana)
• Prior experience in managing small teams in eCommerce.
• Proficiency in Google Sheets/Excel for analysis and reporting.