Agent (Origination)

Unifi Group; Bellville; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Salary incentives

Job summary

Unifi Group in South Africa seeks a proactive Call Centre Agent to handle inbound and outbound calls, process loan applications and assess affordability with clear, customer-first communication.

You will resolve queries with empathy, maintain accurate client records, and follow set processes while staying calm during busy periods. A matric qualification and at least one year in customer-facing roles are expected, with English fluency and a proactive, solution‑oriented mindset.

Qualifications

• Matric qualification required; a qualification in Banking, Finance, Business, or a related field is advantageous.
• At least 1 year of experience in a customer-facing, sales, retail role.
• Comfortable with basic financial and credit concepts.
• Strong written and spoken communication skills in English.
• A client-first mindset; help people with care, urgency and dignity.
• Calm, patient and practical when things get busy with a 'let's get it done' attitude.
• Target-driven and eager to grow; hold yourself to a high standard.
• Self-organised, reliable and able to manage your own workload.
• Comfortable following set processes and systems accurately.

Responsibilities

• Handle inbound and outbound calls with warmth, clarity, and confidence
• Process loan applications and assess affordability, making sure every client knows exactly what they’re signing up for
• Resolve queries with empathy and urgency and own the problem until it’s fixed
• Handle complaints with empathy, resolving them with urgency and dignity
• Monitor repayment schedules and follow up consistently to keep accounts on track
• Maintain accurate, up-to-date client records in our systems
• Responding promptly to client and with the same standard every time across calls and written channels
• Live the Unifi values in every interaction by treating people with dignity, communicating clearly and doing what you say you will do

Skills

Customer service

Communication skills

Sales experience

English proficiency

Time management

Education

Matric or equivalent

Banking/Finance/Business qualification (advantageous)

Job description

Boldly different. Fiercely human. Proudly African.

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for our clients across Zambia, Kenya, Uganda, South Africa and Tanzania. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in Africa, we combine exceptional client service with the very best tech and data analytics.

Purpose of the role

The Call Centre Agent reports to the Team Leader. As the voice of Unifi, you are the first person our clients speak to and the reason they stay. You handle inbound and outbound calls, process loans, resolve complaints, and manage accounts with warmth, clarity, and a drive to get it right every time.

Responsibilities

• Handle inbound and outbound calls with warmth, clarity, and confidence
• Process loan applications and assess affordability, making sure every client knows exactly what they’re signing up for
• Resolve queries with empathy and urgency and own the problem until it’s fixed
• Handle complaints with empathy, resolving them with urgency and dignity
  
• Monitor repayment schedules and follow up consistently to keep accounts on track
• Maintain accurate, up-to-date client records in our systems
• Responding promptly to client and with the same standard every time across calls and written channels
• Live the Unifi values in every interaction by treating people with dignity, communicating clearly and doing what you say you will do

Requirements

• Matric qualification required; a qualification in Banking, Finance, Business, or a related field is advantageous.
• At least 1 year of experience in a customer-facing, sales, retail
• Comfortable with basic financial and credit concepts
• Strong written and spoken communication skills in English
• A client-first mindset. You help people with care, urgency, and dignity
• Calm, patient, and practical when things get busy with a "let's get it done" attitude
• Target-driven and hungry to grow. You hold yourself to a higher standard
• Self-organised, reliable, and able to manage your own workload
• Comfortable following set processes and systems accurately

Remuneration

• Basic salary with great monthly performance incentives

Unifi is redefining personal credit with innovations that will make life easy for 1 million clients by 2025.

We’re optimistic about the future and have conviction in thepotential of the African continent and its people.