Advances Technical Support Supervisor

Hire Resolve; Johannesburg; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary based on experience

Job summary

A financial services company seeks an Advances Technical Support Supervisor to oversee the functioning of the Advances Technical Support Division, manage finance deals, and ensure compliance with established banking policies. Candidates should possess a relevant Diploma/Degree in Banking/Finance and strong computer skills. Preferred candidates will hold at least 2 years’ experience within a financial services institution. This role offers a competitive salary based on experience.

Qualifications

• At least 2 years’ experience within a Financial Services institution.
• General banking experience would be an advantage.
• Banking systems.
• Microsoft Office Suite.
• Bank Procedures.
• Credit Policies and Procedures.
• National Credit Act (NCA).
• Financial Intelligence Centre Act (FICA) policies & procedures.

Responsibilities

• Oversee all approved Finance Deals while ensuring adherence to banking policies.
• Delegate tasks and distribute work within the department.
• Ensure customer information is accurately captured based on FICA Status and other fields.
• Verify that vendor approvals are processed correctly.
• Check collaterals for accuracy and approval within deadlines.
• Assist in capturing transactions during staff shortages.
• Supervise and train Advances Technical Support Assistants.
• Support the department when the Advances Technical Support Manager is away; perform duties of an assistant.
• Approve debit orders and liaise with Centralised Credit Hub.
• Supervise staff and ensure training; work with HR on job descriptions.

Skills

Strong Computer skills

Banking systems

Microsoft Office Suite

Credit Policies and Procedures

Education

Relevant Diploma/Degree in Banking / Finance

Tools

Microsoft Office Suite

Job description

Hire Resolve's client is seeking an Advances Technical Support Supervisor who will be responsible for the efficient supervision and functioning of the Advances Technical Support Division. This includes overseeing all approved Finance Deals, ensuring strict adherence to banking policies and procedures, and maintaining Shariah Compliance.

Responsibilities

• Administration:
  • Effectively delegate tasks and distribute work for all sales administrative functions within the Advances Technical Support Department.
  • Perform the role of a checker and approver for various functions.
• CSM (Customer Service Management):
  • Ensure CIF (Customer Information File) creation is approved based on FICA Status, customer type, and accurate capture of all fields and financial information.
• Vendor Creation and Approval:
  • Verify that vendor creation and approval are correctly processed, including the right supplier, GL (General Ledger) choice, and backend flagging.
• FMS (Financial Management System) - Collaterals:
  • Ensure collaterals for all finance transactions are checked with the highest level of accuracy and approved correctly within deadlines to improve efficiency.
• FMS - Facility Approval:
  • Verify correct customer reflection, finance amount, appropriate committee selection (based on exposure), correct collateral assignment, accurate completion of custom fields, correct charge types and amounts on Sharepoint, accurate repayment plan reflection, and correct document uploads.
• IIS (Investment & Islamic Banking System):
  • Check IIS deals for motor vehicle, equipment, property, and trade transactions for accuracy and completeness before approval.
  • Assist in capturing trade transactions when the department is short-staffed.
  • Ensure correction of collaterals and values are resolved within 3 days in line with Albaraka Bank policy.
• Other Duties:
  • Provide support to the Department when the Advances Technical Support Manager is on leave.
  • Perform other tasks as required, including duties of an Advances Technical Support Assistant.
  • Approve debit orders.
  • Liaise with the Centralised Credit Hub.
• Staff Management:
  • Take responsibility for the supervision and performance of Advances Technical Support Assistants and task delegation.
  • Ensure new staff are adequately trained.
  • Collaborate with HR to develop and update Job Descriptions for staff within the division.
  • Ensure staff are adequately trained to meet the Bank's performance expectations.

Minimum Requirements

Qualifications

• Relevant Diploma/Degree in Banking / Finance.
• Strong Computer skills.

Preferred Experience

• At least 2 years’ experience within a Financial Services institution.
• General banking experience would be an advantage.

Knowledge

• Banking systems.
• Microsoft Office Suite.
• Bank Procedures.
• Credit Policies and Procedures.
• National Credit Act (NCA).
• Financial Intelligence Centre Act (FICA) policies & procedures.

Benefits

• Competitive salary based on experience.

IFyou meet the above requirements and want to make a career-changing move, apply today by emailing your CV to [e-mail]. You can also connect with Daniel on LinkedIn or contact Hire Resolve. If you meet the above requirements we will contact you within 3 working days.