Advances Technical Support Supervisor

Hire Resolve; Gauteng; On-site; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Competitive salary based on experience

Job summary

Hire Resolve's client seeks an Advances Technical Support Supervisor to oversee the Advances Technical Support Division, ensuring efficient operations of finance deals and strict policy adherence, including Shariah compliance.

The role requires strong computer skills, a banking/finance qualification, and experience in a financial services environment with supervision responsibilities and staff development.

Qualifications

• Diploma or degree in Banking/ Finance.
• Strong computer skills and familiarity with banking systems.
• Experience in a Financial Services institution is preferred.

Responsibilities

• Supervise and coordinate the Advances Technical Support Division.
• Oversee all approved Finance Deals and ensure policy compliance and Shariah adherence.
• Check CIF creation based on FICA status and accurate data capture.
• Verify vendor creation/approval, correct GL choice and backend flags.
• Ensure collateral checks and timely approvals in the FMS workflow.
• Assist in IIS deal accuracy and support when short-staffed.
• Provide coverage when the Advances Technical Support Manager is away.
• Approve debit orders and liaise with the Centralised Credit Hub.
• Develop and update staff job descriptions with HR.

Skills

Banking knowledge

MS Office

Financial literacy

Education

Diploma/Degree in Banking or Finance

Tools

Microsoft Office

Job description

Hire Resolve's client is seeking an Advances Technical Support Supervisor who willbe responsible for the efficient supervision and functioning of the Advances Technical Support Division. This includes overseeing all approved Finance Deals, ensuring strict adherence to banking policies and procedures, and maintaining Shariah Compliance.

Responsibilities

• Administration:
  • Effectively delegate tasks and distribute work for all sales administrative functions within the Advances Technical Support Department.
  • Perform the role of a checker and approver for various functions.
• CSM (Customer Service Management):
  • Ensure CIF (Customer Information File) creation is approved based on FICA Status, customer type, and accurate capture of all fields and financial information.
• Vendor Creation and Approval:
  • Verify that vendor creation and approval are correctly processed, including the right supplier, GL (General Ledger) choice, and backend flagging.
• FMS (Financial Management System) - Collaterals:
  • Ensure collaterals for all finance transactions are checked with the highest level of accuracy and approved correctly within deadlines to improve efficiency.
• FMS - Facility Approval:
  • Verify correct customer reflection, finance amount, appropriate committee selection (based on exposure), correct collateral assignment, accurate completion of custom fields, correct charge types and amounts on Sharepoint, accurate repayment plan reflection, and correct document uploads.
• IIS (Investment & Islamic Banking System):
  • Check IIS deals for motor vehicle, equipment, property, and trade transactions for accuracy and completeness before approval.
  • Assist in capturing trade transactions when the department is short-staffed.
  • Ensure correction of collaterals and values are resolved within 3 days in line with Albaraka Bank policy.
• Other Duties:
  • Provide support to the Department when the Advances Technical Support Manager is on leave.
  • Perform other tasks as required, including duties of an Advances Technical Support Assistant.
  • Approve debit orders.
  • Liaise with the Centralised Credit Hub.
• Staff Management:
  • Take responsibility for the supervision and performance of Advances Technical Support Assistants and task delegation.
  • Ensure new staff are adequately trained.
  • Collaborate with HR to develop and update Job Descriptions for staff within the division.
  • Ensure staff are adequately trained to meet the Bank's performance expectations.

Minimum Requirements

Qualifications

• Relevant Diploma/Degree in Banking / Finance.
• Strong Computer skills.

Preferred Experience

• At least 2 years’ experience within a Financial Services institution.
• General banking experience would be an advantage.

Knowledge

• Banking systems.
• Microsoft Office Suite.
• Bank Procedures.
• Credit Policies and Procedures.
• National Credit Act (NCA).
• Financial Intelligence Centre Act (FICA) policies & procedures.

Benefits

• Competitive salary based on experience.