Admissions Officer (Fixed-term Contract)

ADvTECH; Gqeberha; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Emeris Nelson Mandela Bay Campus is seeking an Admissions Officer on a fixed-term contract to support the admissions process from document collection to final decisions. Responsibilities include following up on missing information, evaluating applications against policy, liaising with campus teams, and maintaining accurate records for registration and graduation.

The ideal candidate has strong customer service, communication and organisation skills to enhance student experience and help achieve

Qualifications

• Minimum of a National Senior Certificate (Matric or equivalent).
• Higher Certificate or Diploma (NQF Level 5/6) or Undergraduate Degree (NQF Level 7) advantageous.
• Experience in Administration, Sales, Finance and Customer Relations preferable.

Responsibilities

• Proactively follow up on outstanding documentation and information to finalise admissions decisions and assist student registration readiness.
• Assess returning student applications against admission criteria and communicate outcomes professionally.
• Liaise with campus student retention and recruitment teams to track offers and support efficient decision making.
• Monitor and manage student records to ensure smooth progression from Request Received to Ready for Finance Approval and Registration.

Skills

Customer Service

Organisational & Time Management

Communication & Interpersonal

Student Centric

Accountability & Reliability

Collaboration & Teamwork

Adaptability & Resilience

Initiative & Problem Solving

Education

National Senior Certificate or equivalent

Higher Certificate / Diploma / Undergraduate Degree advantageous

Job description

Emeris consolidates resources and expertise from IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.

Emeris Nelson Mandela Bay Campus has a vacancy for Admissions Officer (Fixed-term Contract)

Duties and Responsibilities

• Proactively follow up on outstanding documentation and missing information required to finalise admissions decisions and support student registration readiness.
• Assess returning student applications against established admission and progression criteria, ensuring compliance with institutional policies and communicating outcomes accurately and professionally.
• Liaise with campus student retention teams throughout the admissions evaluation process to resolve queries, provide guidance, and support efficient decision making.
• Liaise with campus student recruitment teams to track offer statuses and resend expired offers where required

Monitor and manage student records within the admissions process ensuring movement of the registration funnel.

• Ensuring information is accurate, complete, and updated to facilitate movement from Request Received to Ready for Finance Approval.
• Identify and escape complex admissions or registration matters where required, ensuring prompt resolution and minimal impact on the student experience.

Contribute to continuous process improvement initiatives aimed at enhancing student service, operational efficiency, and conversion rates within the registration funnel.

• Provide operational support to the Admissions team during peak registration and enrolment periods, contributing to the achievement of student recruitment and retention targets.
• Maintain accurate records and adhere to institutional policies, procedures, and service standards throughout the admissions and registration process.

Provide support for the graduation cycle.

• Assisting with graduation related queries, verifying student eligibility information, following up on outstanding documents and maintaining accurate records.
• Liaising with relevant stakeholders to ensure a smooth and efficient graduation experience for students.
• Liaising with the relevant stakeholders to ensure uncollected certificates are issued while maintaining an accurate audit trial.

Competencies / Skills required:

• Customer Service Orientated
• Organisational and Time Management Skills
• Communication and Interpersonal Skills
• Student Centric
• Accountability and Reliability
• Collaboration and Teamwork
• Adaptability and Resilience
• Initiative and Problem Solving

Minimum Qualification Requirement

• Minimum of aNational Senior Certificate (Matric or equivalent)
• Higher Certificate (NQF Level 5) or Diploma (NQF Level 6) or an Undergraduate Degree (NQF Level 7) will be advantageous.

Minimum Work Experience Requirement:

• Experience in Administration, Sales, Finance and Customer Relations will be preferable.

Salary:

• Competitive salary commensurate with experience.

Emerisisan Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.