Administrator Unit Trust- Fixed Term Contract

Intembeko Investment Administrators; Cape Town; On-site; ZAR 150,000 - 190,000; Full time

Job summary

Intembeko Investment Administrators is seeking an Administrator to ensure high-quality validation and processing of client instructions within the administration system. The role involves following up on pending tasks, meeting SLA cut-offs, and upholding regulatory requirements.

The ideal candidate has strong attention to detail, excellent communication, and the ability to work collaboratively in a dynamic financial services environment. Proficiency in MS Office and related systems is beneficial.

Qualifications

• Ensures accurate validation and processing of client instructions.
• Keeps workflow system updated and reviews turnaround times.
• Follows business rules and legal requirements; assists with anti-fraud measures.
• Excellent numerical and analytical abilities; attention to detail.

Responsibilities

• Validate and process client instructions into the administration system.
• Ensure timely processing within SLA cut-off times.
• Follow up on outstanding client requirements via phone/email.
• Help prevent fraud and money laundering per legal requirements.
• Support team members and Team Leader; perform ad hoc duties.

Skills

Attention to detail

Communication

Team collaboration

Problem solving

Time management

Integrity

Adaptability

Typing proficiency

Education

Matric / Grade 12

B.Com / Accounting / Finance (advantage)

Tools

MS Office

Flexcube

Digiata

Bizagi

Job description

Providing excellent service to all clients will be the primary responsibility of the Administrator, who will ensure a high standard of quality in validating and processing instructions received by Intembeko. In this role, you are responsible for processing incoming work, following up on pending tasks, and correctly processing client instructions.

Reporting to the Team Leader

Main Duties & Responsibilities

• The accurate validation and processing of all client instructions into the administration system and ensuring the constant review and updating of the workflow system.
• Ensuring all incoming work is validated and captured within required turnaround times and before relevant cut-off times as agreed upon in the Service Level Agreement with the clients.
• Ensuring that all instructions received comply with business rules and legislative requirements. Follow up on outstanding requirements from clients and intermediaries via telephone and email. Assist with the prevention of fraud and money laundering by adhering to business and legal requirements.
• Technical understanding of Intembeko and the client offerings and the ability to apply that understanding to daily outputs.
• Correct and timeous sighting of errors.
• Support fellow team members and Team Leader.
• Ad hoc duties may be given from time to time.
• Contribute to solving problems for clients by actively participating in Intembeko's continuous improvement drive.

Ideal Experience

• Ideally 1 year’s experience within a Linked Investment Service Provider/Financial Services Industry
• Alternately, experience within the operational space looking after Unit Trust administration be advantageous.

Competencies and ideal personality attributes

• Maintain a resilient and tenacious attitude; positivity and enthusiasm are key.
• Ability to effectively collaborate in and across teams.
• Having a genuine passion and commitment to service excellence is essential.
• Strong verbal and written communication skills are essential.
• Analytical thinking skills with high attention to detail.
• Excellent numerical, communication and problem-solving skills together with a solutions driven mind set is needed.
• Relationship building and interpersonal skills.
• Ability to self-manage, work under pressure, multi-task, prioritize and meet deadlines.
• Ability to methodically plan, organize and manage various tasks with detail and due care.
• Ability to exercise appropriate judgement and discretion.
• Proactive with a sense of urgency and the ability to make quick decisions and establish priorities.
• Ability to work under pressure and meet deadlines, ensuring delivery of high-quality output.
• Unquestionable integrity and accountability.
• Adaptable, flexible (including flexibility in working hours), self-motivated, results driven, and a quick learner will work well in our challenging and dynamic environment.
• Typing proficiency

Software and systems knowledge

• Computer skills (MS Office)
• Typing proficiency
• Flexcube, Digiata, Bizagi knowledge will be an advantage

Ideal Qualifications

• Matric / Grade 12
• Relevant tertiary qualification would be an advantage in B. Com, Accounting or Finance
• Preference will be given to candidates who have consistently exceeded expectations in terms of their performance (PDR).

** Intembeko Investment Administrators is a South African company committed to meaningful transformation. We would like to help redress the imbalances of the past and appoint suitably qualified candidates from designated groups into meaningful roles. **

Intembeko Investment Administrators is a South African company committed to meaningful transformation. We would like to help redress the imbalances of the past and appoint suitably qualified candidates from designated groups into meaningful roles.