Administration Manager (40hr) - American Swiss - Sandton

TFG Limited; Sandton; On-site; ZAR 360,000 - 540,000; Full time

Job summary

American Swiss, part of the TFG Jewellery family in Sandton, is seeking an Administration Manager (40hr) to support store operations. You will assist the Store Manager with stock takes, reporting, and administration while driving customer service and sales initiatives in a fast-paced retail environment.

The role requires a minimum of 3 years in retail or admin, a keen eye for fashion trends, and a proactive approach to improving customer experiences.

Qualifications

• 3+ years retail or admin experience.
• Stay updated with latest fashion trends.
• Strong focus on customer service in a sales environment.

Responsibilities

• Assist Store manager with stock take and store administration.
• Monitor and analyse stock movement within the store.
• Implement risk management to mitigate stock losses and shrinkage.
• Ensure compliance of all admin, systems and reporting procedures.
• Extract store reports to analyse turnover and stock performance.
• Organise and maintain in-store filing systems.
• Oversee cash or transactional activities to ensure processes are followed.
• Uphold in-store safety and security procedures.
• Process customer transactions via POS.
• Identify customer needs through professional engagement and communication.
• Promote cash reward loyalty programs and drive customer experience.

Skills

Negotiation

Planning & Organising

Policy & Procedures

Service Delivery

Strategic Sales Planning

Verbal Communication

Job description

Administration Manager (40hr) - American Swiss - Sandton

Gauteng, South Africa (On-site)

Trending

Job Description

Responsibilities:

Assisting the Store manager with Stock take & store administration

Monitor and analyse stock movement within the store

Implement risk management procedures, which mitigate stock losses and Shrinkage.

Ensure compliance of all administration, systems and reporting procedures

Extracting store report to analyse store turnover and stock performance

Understand and present information to Store manager

Organise and maintain in store filing systems

Monitor and controller cash or transactional activities to ensure process is followed

Uphold in store safety and security procedures.

Process Customer transactions via active retail system (POS)

IdentifyingCustomer needs through professional engagement and communication.

Establish Customer loyalty, by promoting cash reward programs.

Take initiative to improve Customer experience and satisfaction.

Adhere to visual Merchandising principles and follow housekeeping procedures

Continuously take on opportunities to develop your own selling skills and product knowledge.

Work within a team to meet sales target and implement storeobjectives.

Qualifications and Experience:

A minimum of 3 years retail or admin experience

Remain in sync with the latest fashion trends

A passion for excellent Customer services and sales environment

Skills:

Good administration ability.

Customer Service Delivery

Planning & Organising

Policy & Procedures

Customer Value Management

Holding self and others accountable to meet commitments.

Good verbal/ written communication skills and good organisational skills

Strong organizational and planning skills

The ability to multi-task in a fast-pacedenvironment

The ability to work independently

The ability to take initiative

A high levelof attention to detail

Behaviours for success:

Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Effectively building formal and informal relationship networks inside and outside the organization.

Building strong customer relationships and delivering customer-centric solutions.

Making good and timely decisions that keep the organization moving forward.

Anticipating and adopting innovations in business-building digital and technology applications.

Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

Making good and timely decisions that keep the organization moving forward.

Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

Developing people to meet both their career goals and the organization’s goals.

Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Providing direction, delegating, and removing obstacles to get work done.

Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

Qualifications

Required Skills

• Negotiation
• Planning & Organising
• Policy & Procedures
• Service Delivery
• Strategic Sales Planning
• Verbal Communication

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

About the Team

Our TFG Jewellery brand consists of the leading jewellery stores in South Africa - American Swiss, Sterns and Galaxy & Co. For smart, fashion-forward individuals who love a little sparkle, these are the stores for you. We pride ourselves on creating jewellery and accessories that complement your daily outfits with the luxury of brilliance.