Admin Controller

netcare; Pretoria; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Netcare invites you to be part of our journey. We are a value driven organisation committed to professional service and patient-centred care across primary healthcare.

As the Admin Controller, you will act as a Brand Ambassador, delivering accurate administration, managing overdue accounts, and ensuring timely journals and reconciliations in line with Netcare policies. You will communicate effectively with patients, providers, and internal teams to minimize financial exposure.

Qualifications

• Experience in customer-facing admin and debt collection.
• Ability to interpret data and generate reports.
• Adherence to POPIA and company policies.
• Professional and respectful communication with patients and staff.

Responsibilities

• Update reconciliations in transit and provide provider updates to finance.
• Transfer unpaid medical scheme balances to patient liability.
• Prepare and submit journals for authorisation and ensure timely posting.
• Handle patient and medical scheme enquiries professionally.
• Monitor debtor days and daily collections.
• Distribute monthly statements and manage payment arrangements.
• Ensure compliance with POPIA and audit standards.
• Maintain patient confidentiality at all times.

Skills

Communication

Customer service

Data interpretation

Debt collections

Job description

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

Medicross Healthcare Group is a value driven organisation with a firm commitment to providing patients and their families with a holistic approach to primary healthcare of the highest quality and is underpinned by our professional service.

As the Admin Controller, you are required to be a Brand Ambassador by providing the best and safest person‑centred quality customer service whilst living our values of care, truth, participation, compassion and dignity.

The Admin Controller has an overall responsibility to provide professional service to all customers in line with the Netcare strategic themes and for monitoring and maintaining acceptable and accurate administration of the allocated business units. Furthermore, the incumbent is responsible for sending out notices and the collection of overdue accounts, as well as resolving any queries. The incumbent is further responsible to minimize the financial exposure to the business with regards to credit extended and to render exceptional professional services to all patients and customers.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

Administrative process control

• Ensure the daily update of Reconciliation in transit (RIT) and provider to the finance team as part of month end deliverables.
• Transfer unpaid medical scheme balances to patient liable and insert comment.
• Prepare and submit journals, when relevant, for authorisation.
• Ensure timeous processing of authorised journals.
• Handling patient and medical scheme enquiries in a professional and timely manner.
• Follow up on pending claims not submitted to Medical Aid.

Working Capital Management

• General management and administration pertaining to outstanding debt.
• Generate reports, ability to interpret data, and action accordingly.
• Notify management of high-risk debt identified.
• Identify possible high-risk accounts to be handed over.
• Ensure debtor days are in line with company targets.
• Daily monitoring of collections.
• Print and follow up on unallocated payments.
• Manage unallocated payments.
• Manage and attend to all rejections on remittance advices from third parties i.e. medical schemes.
• Manage private accounts by printing a daily age analysis report.
• On a monthly basis identify small balance write offs and other uncollectable/high risk debt to be written off.
• Handle queries relating to outstanding accounts.
• Manage all payment arrangements.
• Ensure accurate distribution of monthly statements.
• Ensure formal payment arrangements are in place.
• Follow up on payment arrangements.
• Print and mail monthly statements.

Risk Management

• Ensure compliance to Company Policies and Procedures.
• Adhere to the CSA (Control Self-Assessment) audit standards.
• Manage compliance to prevent repeat of audit findings to improve status of audits.
• Ensure patient confidentiality at all times according to POPIA.

Effective communication

• Timeous communication to line manager on delays experienced.
• Clear communication between stakeholders, colleagues and patients.
• Changes relating to policies and general debt management must be communicated clearly to relevant parties.
• Be a model of excellent customer service, ensuring that all customers experience an excellent and satisfactory interaction at all time.

TRANSFORMATION OF OUR SOCIETY

Self-Management and Development

• Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager.
• Formulate action steps to close the gap between the ideal and actual state of competence.
• Pursue self -development in one or both of the following areas:

• Formal Studies
• Informal / self - studies
• Share knowledge with relevant team members.

• Follow agreed upon (authorised) action steps until desired competence is achieved.
• Be punctual and behave appropriately to the business environment.
• Meet deadlines

Build and maintain stakeholder / customer relationships

• Ongoing Customers satisfaction according to set standards.
• Be a model of excellent customer service, ensuring that all customers always experience an excellent and satisfactory interaction.
• Build and maintain productive working relationships with all key stakeholders, internal and external customers through on-going communication and feedback.
• The Dental assistant to participate in dental department meetings and other related forums as per request from Clinic manager or responsible person.
• Accurately capture and provide timeous information, including clinical information to customers and stakeholders as required in line with POPIA act.
• Report, record and assist with stakeholder/customer dental complaints according to task allocation or Clinic Manager request.
• Maintain patient safety, dignity, and confidential