Account Manager II

LexisNexis Risk Solutions; Sandton; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

LexisNexis Risk Solutions in Sandton, ZA seeks an Account Executive to manage a portfolio of existing customers, drive renewals and revenue growth, and expand product usage. You will build trusted relationships across senior stakeholders and coordinate with cross-functional teams to ensure a seamless customer experience and protection of recurring revenue.

Fluency in English is required; additional languages are a plus.

Qualifications

• Proven ability to manage a portfolio of customers and meet renewal and revenue targets.
• Strong communication and relationship-building skills with senior stakeholders.
• Proactive and empathetic problem solver with a customer-centric mindset.
• Highly organized, detail-oriented, able to manage multiple priorities.
• Analytical thinking to identify trends and opportunities for growth.
• Experience with structured sales methodologies (MEDDPICC, SPIN).

Responsibilities

• Manage a portfolio of existing customers and be their main contact.
• Build strong, long-term relationships to ensure high satisfaction and retention.
• Own the renewal cycle, ensuring timely and accurate renewals.
• Identify and qualify upsell and cross-sell opportunities to drive revenue.
• Monitor account health, spot risks early, take proactive action.
• Deliver onboarding and product training to users and customers.
• Coordinate with internal teams for a seamless customer experience.
• Maintain CRM records, forecasts, and opportunities in Salesforce.
• Provide regular updates to leadership on performance and activity.

Skills

Portfolio management

Renewals

Client relationships

Communication skills

Cross-functional collaboration

Account management

English fluency

Tools

Salesforce

Job description

About The Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.

About The Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.

About Our Team

Are you looking to join an industry-leading sales organisation? Our sales team based in London is dedicated to partnering with organisations to address and solve complex risk problems. You will be joining a high-performance sales team in a business enjoying significant growth, a global FTSE 100 company and well renowned in the market.

About The Role

As an Account Executive at LexisNexis Risk Solutions, you will play a key role in driving customer success, retention, and revenue growth within your assigned portfolio. You’ll manage a book of existing customers throughout their lifecycle, ensuring timely renewals while proactively identifying opportunities to expand usage, increase licences, and introduce additional products.

You’ll act as a trusted advisor to your clients, building strong relationships at all levels and developing a deep understanding of their needs. Through regular engagement, training, and ongoing account management, you’ll help customers maximise the value of our solutions while protecting and growing recurring revenue.

Working closely with internal teams, you’ll coordinate a seamless customer experience and contribute to the overall commercial success of the territory. If you’re proactive, detail‑oriented, and passionate about delivering exceptional customer outcomes, this role offers a fantastic opportunity to make a meaningful impact.

Responsibilities

• Manage a portfolio of existing customers, acting as their main point of contact
• Build strong, long‑term relationships to ensure high satisfaction and retention
• Own the full renewal cycle, ensuring timely and accurate contract renewals
• Own the full renewal cycle, Identify and qualify upsell and cross‑sell opportunities to drive incremental revenue
• Monitor account health, spot risks early, and take proactive action
• Deliver onboarding and tailored product training to new and existing users
• Coordinate with internal teams to resolve issues and support a seamless customer experience
• Maintain accurate CRM records, forecasts, and opportunity updates
• Provide regular updates to leadership on performance and account activity

Requirements

• Proven ability to manage a portfolio of customers and meet renewal and revenue targets
• Strong communication and relationship‑building skills, including confident phone engagement
• Proactive, empathetic, and able to resolve customer issues effectively
• Highly organised and detail‑oriented, with the ability to manage multiple priorities
• Strong analytical and problem‑solving skills to identify trends and opportunities
• Adaptable and able to collaborate effectively with cross‑functional teams
• Results‑driven, with a focus on customer satisfaction and commercial growth
• Fluency in English is mandatory; French and Portuguese is a plus.
• Experience using CRM systems (Salesforce preferred)
• Background in account management or client‑facing roles with senior stakeholders
• Familiarity with structured sales methodologies (e.g., MEDDPICC, SPIN)

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.