Account Manager II

LexisNexis Special Services Inc.; Johannesburg; On-site; ZAR 107,000 - 130,000; Full time

Job summary

LexisNexis Special Services Inc. in Johannesburg seeks an Account Manager II to nurture a portfolio of enterprise clients, ensuring renewals and sustainable revenue growth.

You will act as the trusted advisor, coordinating with internal teams to deliver tailored solutions and a seamless customer experience. In this role, you’ll identify upsell and cross-sell opportunities, monitor account health, and provide onboarding and training to users.

Qualifications

• Proven ability to manage a portfolio of customers and meet renewal targets.
• Strong communication and relationship-building skills for senior stakeholders.
• Proactive, empathetic, and able to resolve customer issues effectively.
• Highly organized with the ability to manage multiple priorities.
• Experience with CRM systems (Salesforce preferred).
• Familiarity with MEDDPICC or SPIN sales methodologies.

Responsibilities

• Manage a portfolio of existing customers, acting as their main point of contact
• Build strong, long-term relationships to ensure high satisfaction and retention
• Own the full renewal cycle, with timely contract renewals
• Identify and qualify upsell and cross-sell opportunities to drive incremental revenue
• Monitor account health, spot risks early, and take proactive action
• Deliver onboarding and tailored product training to users
• Coordinate with internal teams to resolve issues and support a seamless customer experience
• Maintain accurate CRM records, forecasts, and opportunity updates
• Provide regular updates to leadership on performance and account activity

Skills

Portfolio management

Communication

Relationship-building

Customer empathy

Problem-solving

Organized

Attention to detail

Cross-functional collaboration

CRM experience

MEDDPICC familiarity

SPIN familiarity

Tools

Salesforce

Job description

## Account Manager IIApply: Johannesburg: Full time: Posted Today: R118481**About the business:**LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.**About our Team:**Are you looking to join an industry-leading sales organisation? Our sales team based in London is dedicated to partnering with organisations to address and solve complex risk problems. You will be joining a high-performance sales team in a business enjoying significant growth, a global FTSE 100 company and well renowned in the market.**About the role:**As an **Account Executive** at LexisNexis Risk Solutions, you will play a key role in driving customer success, retention, and revenue growth within your assigned portfolio. You’ll manage a book of existing customers throughout their lifecycle, ensuring timely renewals while proactively identifying opportunities to expand usage, increase licences, and introduce additional products. You’ll act as a trusted advisor to your clients, building strong relationships at all levels and developing a deep understanding of their needs. Through regular engagement, training, and ongoing account management, you’ll help customers maximise the value of our solutions while protecting and growing recurring revenue. Working closely with internal teams, you’ll coordinate a seamless customer experience and contribute to the overall commercial success of the territory. If you’re proactive, detail‐oriented, and passionate about delivering exceptional customer outcomes, this role offers a fantastic opportunity to make a meaningful impact. **Responsibilities*** Manage a portfolio of existing customers, acting as their main point of contact* Build strong, long‐term relationships to ensure high satisfaction and retention* Own the full renewal cycle, ensuring timely and accurate contract renewals* Own the full renewal cycle, Identify and qualify upsell and cross‐sell opportunities to drive incremental revenue* Monitor account health, spot risks early, and take proactive action* Deliver onboarding and tailored product training to new and existing users* Coordinate with internal teams to resolve issues and support a seamless customer experience* Maintain accurate CRM records, forecasts, and opportunity updates* Provide regular updates to leadership on performance and account activity **Requirements:*** Proven ability to manage a portfolio of customers and meet renewal and revenue targets* Strong communication and relationship‐building skills, including confident phone engagement* Proactive, empathetic, and able to resolve customer issues effectively* Highly organised and detail‐oriented, with the ability to manage multiple priorities* Strong analytical and problem‐solving skills to identify trends and opportunities* Adaptable and able to collaborate effectively with cross‐functional teams* Results‐driven, with a focus on customer satisfaction and commercial growth* **Fluency in English is mandatory; French and Portuguese is a plus.*** Experience using CRM systems (Salesforce preferred)* Background in account management or client‐facing roles with senior stakeholders* Familiarity with structured sales methodologies (e.g., MEDDPICC, SPIN)