Account Manager

Vodafone Group Plc; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Retirement funds

Medical aid benefits

Staff discounts

Cell phone and data benefits

Fibre connection discounts

Job summary

Vodacom is seeking an experienced Account Manager/Senior Account Manager to oversee large enterprise customer relationships in the Century City area. You will own engagements, defend and grow the portfolio, and coordinate with internal teams to deliver value-based solutions.

The role requires 3+ years in account management (or 5+ years Senior AM) within ICT/telecom, with strong stakeholder management and a focus on customer experience and growth. Travel may be required.

Qualifications

• Minimum 3+ years in Account Management or 5+ years in Senior Account Management within telecommunications/ICT.
• Experience in solution selling to enterprise customers and multi-industry clients.
• Strong relationship-building and stakeholder management capabilities.

Responsibilities

• Own all customer relationships within the designated portfolio.
• Develop and defend the base while driving revenue growth.
• Document and execute ADP, engagement plans, and sales run-rates.
• Manage escalations and ensure customer satisfaction; drive timely delivery of products/services.
• Prepare sales forecasts, budgets, and quarterly progress reports.

Skills

Account management

Solution selling

Portfolio management

Relationship building

Sales analysis

Job description

When it comes to putting people first, we're number 1.The number 1 Top Employer in South Africa.Certified by the Top Employer Institute 2026.Role Purpose/Business Unit:To oversee and manage customer relationships of the large enterprise customers/key accounts, leveraging of our products and solutions to address the customer needs. Enables the solution delivery through collaborating with internal and external stakeholders with the objective to defend and grow the base. Drives and delivers sales targets, customer experience and commercial objectives of the portfolio through sales discipline and practice of account planning, pipeline and opportunity management.Your responsibilities will include:Sales & Stakeholder ManagementPrimary owner of all customer relationship building and engagements in the designated portfolio.Proactively mitigates and defends the base while driving portfolio revenue growth.Develop a healthy, productive and respectful relationship with all key customers/ stakeholders based on integrity and professionalism.Acquire a thorough understanding of key customer needs and requirements, to provide relevant and value adding solutions to deepen the relationship and service offerings.Uphold sales best practice of accurately documenting sales plans, account development plans (ADP), engagement plans, tracking and monitoring sales conversions and implementation.Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed.Own escalated customer complaints for the portfolio and collaborate with the relevant internal stakeholders to ensure they are closed to cultivate trust and delight our customers.To support finance in recovering overdue and non-payment by clients.Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.Serve as the link of communication between key customers and internal teams to ensure both proactive and reactive engagements are managed seamless.Play an integral part in generating new sales that will turn into long-lasting relationships.Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.ReportingPrepare monthly/ Weekly Run Rate and Demand Management.Perform Sales Analysis by product.Annual Sales Strategy & Budget Planning.Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.Forecast and track key account metrics.Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning).The ideal candidate for this role will have:A minimum of 3+ years’ (Account Manager) OR 5+ years’ (Senior Account Manager) work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:Portfolio managementAbility to increase NPS results and reduce administrative expenseAbility to build relationshipsA valid driver’s licence: The successful candidate must have their own reliable vehicle and be willing to use it for business related travel (essential).Core competencies, knowledge, and experience:Experience in solution selling within enterprise customers.Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation.Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions.Successful track record of managing multi- industry sales and demonstrate profitable revenue growth.Behavioural CompetenciesCustomer Focus: Prioritising customer needs and delivering excellent serviceAccountability: seeks feedback and identifies opportunities for improvement or innovationCollaboration: Actively fosters collaboration, seeks input and effectively partnersResilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindsetFlexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)Organisational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.We make an impact by offering:Enticing incentive programs and competitive benefit packagesRetirement funds, risk benefits, and medical aid benefitsCell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companiesClosing date for Applications: 26 September 2026.The base location for this role is Century City.The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.