Account Manager

Vodacom; Cape Town; On-site; ZAR 600,000 - 1,200,000; Full time

Benefits offered by this job

Incentive programs

Retirement funds

Medical aid

Cell phone and data benefits

Job summary

Vodacom is seeking an experienced Senior Account Manager to oversee and grow relationships with large enterprise customers in South Africa. The role focuses on leveraging Vodacom solutions to meet client needs, driving sales and customer experience through disciplined account planning and pipeline management.

The candidate will manage key accounts, defend the base, and deliver on commercial objectives while collaborating with internal teams for seamless service delivery.

Qualifications

• 3+ years in Account Manager role or 5+ years in Senior Account Manager role in sales/service within telecom/ICT.
• Experience in portfolio management.
• Ability to increase NPS results and reduce administrative costs.
• Own a reliable vehicle and valid driver’s license for business travel.

Responsibilities

• Own and manage relationships with designated enterprise accounts and key stakeholders.
• Defend and grow core portfolio revenue through proactive account planning and pipeline development.
• Document sales plans, ADP, engagement plans, and track in CRM systems.
• Develop and qualify a pipeline of prospects to close deals.
• Own escalations and coordinate with internal teams to ensure timely delivery.
• Collaborate with finance to recover overdue payments where needed.
• Communicate progress of monthly/quarterly initiatives to stakeholders.

Skills

Portfolio management

Relationship building

NPS improvement

Driver's license

Job description

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2026.

Role Purpose/Business Unit

To oversee and manage customer relationships of the large enterprise customers/key accounts, leveraging of our products and solutions to address the customer needs. Enables the solution delivery through collaborating with internal and external stakeholders with the objective to defend and grow the base. Drives and delivers sales targets, customer experience and commercial objectives of the portfolio through sales discipline and practice of account planning, pipeline and opportunity management.

Your Responsibilities Will Include

Sales & Stakeholder Management

• Primary owner of all customer relationship building and engagements in the designated portfolio.
• Proactively mitigates and defends the base while driving portfolio revenue growth.
• Develop a healthy, productive and respectful relationship with all key customers/ stakeholders based on integrity and professionalism.
• Acquire a thorough understanding of key customer needs and requirements, to provide relevant and value adding solutions to deepen the relationship and service offerings.
• Uphold sales best practice of accurately documenting sales plans, account development plans (ADP), engagement plans, tracking and monitoring sales conversions and implementation.
• Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed.
• Own escalated customer complaints for the portfolio and collaborate with the relevant internal stakeholders to ensure they are closed to cultivate trust and delight our customers.
• To support finance in recovering overdue and non-payment by clients.
• Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.
• Serve as the link of communication between key customers and internal teams to ensure both proactive and reactive engagements are managed seamless.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

Reporting

• Prepare monthly/ Weekly Run Rate and Demand Management.
• Perform Sales Analysis by product.
• Annual Sales Strategy & Budget Planning.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Forecast and track key account metrics.
• Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning).

The Ideal Candidate For This Role Will Have

• A minimum of 3+ years’ (Account Manager) OR 5+ years’ (Senior Account Manager) work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
• Portfolio management
• Ability to increase NPS results and reduce administrative expense
• Ability to build relationships
• A valid driver’s licence: The successful candidate must have their own reliable vehicle and be willing to use it for business related travel (essential).

Core Competencies, Knowledge, And Experience

• Experience in solution selling within enterprise customers.
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation.
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions.
• Successful track record of managing multi- industry sales and demonstrate profitable revenue growth.

Behavioural Competencies

• Customer Focus: Prioritising customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• Organisational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We Make An Impact By Offering

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 26 September 2026.

The base location for this role is Century City.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.