Academic Quality Assurance Manager

CBRE Excellerate; Durban; On-site; ZAR 500,000 - 900,000; Full time

Job summary

CBRE Excellerate invites applications for an Academic Quality Assurance Manager to oversee academic governance, accreditation and regulatory compliance across a national training organisation. You will ensure compliance with QCTO, SETA and SAQA, and drive continuous improvement in quality management systems and records.

The role requires leadership in national teams, strategic oversight of assessments, moderation and certification, and effective stakeholder engagement.

Qualifications

• Degree or Diploma in Education, HRD, Training & Development, Quality Assurance or related field.
• Registered Assessor (essential).
• Moderator registration will be advantageous.

Responsibilities

• Ensure organisational compliance with QCTO, SETA, SAQA and regulatory requirements.
• Manage and oversee academic quality assurance and accreditation processes.
• Coordinate assessments, moderation, verification and certification activities.
• Develop, implement and maintain effective quality management systems.
• Conduct and coordinate quality assurance audits and compliance reviews.
• Identify areas for improvement and implement corrective measures.
• Ensure accurate maintenance of academic records, compliance documentation and quality assurance reports.
• Provide leadership and support to national academic and operational teams.
• Monitor compliance with academic policies, procedures and quality standards.
• Build and maintain relationships with regulatory bodies and stakeholders.
• Drive continuous improvement initiatives for academic quality and ops.
• Ensure company policies and procedures compliance.
• Perform other duties in support of objectives.

Skills

Academic QA experience

QCTO knowledge

Regulatory compliance

Governance

Leadership

Planning & administration

Stakeholder engagement

Time management

Integrity & professionalism

Travel readiness

Education

Degree or Diploma in Education/HRD/Training & Development/Quality Assurance

Registered Assessor

Moderator registration (advantageous)

Job description

About the role

The Academic Quality Assurance Manager is responsible for managing and overseeing academic quality assurance, accreditation, regulatory compliance and academic governance within a national training organisation.

The role ensures compliance with QCTO, SETA, SAQA and applicable regulatory requirements while maintaining high academic standards, effective quality management systems and continuous improvement across national training operations.

What you will bring

Qualifications

• Relevant Degree or Diploma in Education, Human Resource Development, Training & Development, Quality Assurance or a related field.
• Registered Assessor (essential).
• Moderator registration will be advantageous.

Experience, Knowledge & Skills

• Minimum 2–3 years' Academic Quality Assurance experience within a SETA, QCTO, Skills Development, TVET or Private Training Provider environment.
• Sound knowledge of QCTO, SETA, SAQA and relevant regulatory requirements.
• Good understanding of accreditation, assessments, moderation, verification and certification processes.
• Knowledge of quality management systems and academic governance.
• Strong leadership and people management skills.
• Excellent planning, organisational and administrative abilities.
• Strong conflict management and problem‑solving skills.
• Excellent communication and stakeholder engagement skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Systematic, efficient and results‑driven approach.
• High levels of integrity, professionalism and accountability.
• Willingness and ability to travel nationally.

What you will be doing

• Ensure organisational compliance with QCTO, SETA, SAQA and applicable regulatory requirements.
• Manage and oversee academic quality assurance and accreditation processes.
• Coordinate assessments, moderation, verification and certification activities.
• Develop, implement and maintain effective quality management systems.
• Conduct and coordinate quality assurance audits and compliance reviews.
• Identify areas for improvement and implement corrective measures.
• Ensure accurate maintenance of academic records, compliance documentation and quality assurance reports.
• Provide leadership, guidance and support to national academic and operational teams.
• Monitor compliance with academic policies, procedures and quality standards.
• Build and maintain effective relationships with regulatory bodies and key stakeholders.
• Drive continuous improvement initiatives to enhance academic quality and operational effectiveness.
• Ensure compliance with the Company's policies, procedures and operational requirements.
• Perform any other duties and responsibilities as required in support of academic and organisational objectives.

Important Note:

As per Excellerate Services Recruitment and Selection Policy: All equity procedures will apply as the Company is committed to promoting internally. The Company reserves the right to seek external candidates should no suitable applications be received.

Excellerate Services is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.