3rd Line Technical Support Engineer

Advania Group; Cape Town; Hybrid; ZAR 420,000 - 640,000; Full time

Job summary

Advania Group in Cape Town is seeking an experienced 3rd Line Support Engineer to provide high-level technical support across infrastructure, cloud, and applications. You will diagnose complex issues and collaborate with internal teams, clients, VIPs, and third parties to ensure service excellence.

You will work within a hybrid policy, balancing time in-office and from home, while maintaining strong ticket management and proactive communication throughout the support lifecycle.

Qualifications

• Proven experience providing 3rd line support.
• Excellent written, verbal, and interpersonal communication.
• Strong problem-solving ability with initiative to resolve challenging issues.

Responsibilities

• Provide expert 3rd Line technical support for complex IT issues.
• Troubleshoot and resolve incidents across cloud, infrastructure, backup, and Active Directory environments.
• Support Azure technologies including Azure AD, ASR, IAAS, PAAS, RBAC, NSG, Key Vault, Automation, Storage, App Service, and Azure SQL.
• Support server infrastructure including HP & Dell hardware, Microsoft Server OS up to 2019, VMware, Intune-related AD aspects, and server rebuilds.
• Administer and troubleshoot backup technologies including VEEAM, Azure Backup, Backup Exec, and MABS.
• Support Active Directory services including DHCP, DNS, replication, AD Sync, GPO, clustering, and DFS.
• Troubleshoot 3rd party line-of-business applications such as Coins and Agresso.
• Maintain strong ticket management standards, including client updates, correct status management, and escalation where needed.
• Build effective working relationships with internal stakeholders, clients, VIPs, and third parties.

Skills

Azure

Server Infrastructure

Backup Technologies

Active Directory

3rd party application troubleshooting

Troubleshooting

Communication

Education

AZ-104

MCSE 2016

Tools

VMware

Intune

HP/Dell hardware

Job description

Role Profile

We are seeking an experienced 3rd Line Support Engineer to provide high-level technical support across a wide range of infrastructure, cloud, and application technologies. This role is suited to a proactive and customer-focused IT professional with strong troubleshooting skills, excellent communication, and the ability to resolve complex technical issues using initiative and creativity.

You will work closely with internal teams, clients, VIPs, and third parties to deliver excellent service and maintain high standards in support and ticket management.

Hybrid working

We recognise the benefits that remote and flexible working brings.

We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

Responsibilities

• Provide expert 3rd Line technical support for complex IT issues.
• Troubleshoot and resolve incidents across cloud, infrastructure, backup, and Active Directory environments.
• Support Azure technologies including Azure AD, ASR, IAAS, PAAS, RBAC, NSG, Key Vault, Automation, Storage, App Service, and Azure SQL.
• Support server infrastructure including HP & Dell hardware, Microsoft Server OS up to 2019, VMware, Intune-related AD aspects, and server rebuilds.
• Administer and troubleshoot backup technologies including VEEAM, Azure Backup, Backup Exec, and MABS.
• Support Active Directory services including DHCP, DNS, replication, AD Sync, GPO, clustering, and DFS.
• Troubleshoot 3rd party line-of-business applications such as Coins and Agresso.
• Maintain strong ticket management standards, including client updates, correct status management, and escalation where needed.
• Build effective working relationships with internal stakeholders, clients, VIPs, and third parties.

Qualifications And Experience

• Proven experience providing 3rd Line support within the technology industry.
• Excellent written, verbal, and interpersonal communication skills.
• Strong problem-solving ability with the initiative to resolve challenging issues.

Formal IT Qualifications

• AZ-104
• MCSE 2016

Nice to Have

• AZ-300
• AZ-301
• AZ-400

Technical Experience

• Azure
• Server Infrastructure
• Backup Technologies
• Active Directory
• 3rd party application troubleshooting

About Us

We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

We are the tech company with people at heart. Tech is created for people. Our services impact every part of life. We are passionate about understanding your issues, your business, your needs. Our business is built around understanding people, and our employees are empowered to act on this understanding every day.