1 x Pest Control Operator FTC 12 Months Empangeni KZN

Rentokil Initial; Empangeni; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Rentokil Initial is seeking a Service Technician (PCO) to deliver high-quality pest control services in line with SOP and SWP, ensuring client satisfaction and service excellence. You will also provide excellent customer care, build relationships, and support portfolio growth.

The role requires a valid code 08 driver's licence with at least 2 years driving experience, a presentable appearance, and strong communication skills.

Qualifications

• Matric certificate/Grade 12 required.
• Fully qualified (NCPC) or PMA/PCSIB preferred.
• Registered with the Department of Agriculture (P-Number) desired.
• H&S knowledge and HACCP experience advantageous.

Responsibilities

• Provide quality pest control/management service in line with SOP and SWP
• Achieve standards of productivity as set by the company
• Follow route and service plans to show compliance to plans set by the business
• Retain existing clients through service excellence and identify growth opportunities through leads
• Comply with the Rentokil Code of Conduct
• Effectively use service tracking tools specified by the company
• Compile necessary documentation for client and the office after service is completed
• Advise client on housekeeping, stacking and proofing requirements
• Comply with legislation and regulations as set out in Act 36 of 1947
• Ensure equipment and vehicle is maintained and clean at all times
• Carry an adequate range of pesticides (APL compliant) and equipment to deliver service
• Always apply pesticides according to label instructions
• Ensure stock control principles are followed
• Protect company vehicle and image at all times
• Use the correct Personal Protective Equipment
• Meet Health & Safety requirements for company and client

Skills

Customer focus

Identify customer needs

Professional attitude

Presentable

Valid code 08 driving licence

Written/Verbal communication

Time management

Physical stamina

Education

Matric / Grade 12

NCPC / PMA / PCSIB qualification

Registered with Dept of Agriculture (P-Number)

Job description

The Service Technician (PCO) is responsible for the delivery of high quality pest control services in line with RI standard operating procedure (SOP) and safe work procedures (SWP) at the required productivity rates. This is to ensure that the client experiences service excellence. The Service Technician is also to provide good customer care fulfilling the customer needs and thereby building the relationship between Rentokil and the customer and supporting customer retention and portfolio growth

KEY WORK OUTPUTS & ACCOUNTABILITIES

• Provide quality pest control/management service in line with SOP and SWP

• Achieve standards of productivity as set by the company
• Follow route and service plans to show compliance to plans set by the business
• Retain existing clients through service excellence and identify growth opportunities through leads
• Comply with the Rentokil Code of Conduct.
• Effectively use service tracking tools that are specified by the company
• Compile necessary documentation for client and the office after service is completed
• Advise client on housekeeping, stacking and proofing requirements
• Comply with legislation and regulations as set out in Act 36 of 1947
• Ensure equipment and vehicle is maintained and clean at all times
• Carry an adequate range of pesticides (compliant to the APL) and equipment, necessary to deliver service
• Always apply Pesticides according to label instructions
• Ensure that good stock control principles are followed
• Ensure the company vehicle and image is protected at all times
• Ensure the usage of the correct Personal Protective Equipment
• Ensure company and client Health & Safety requirements are met

SKILLS & COMPETENCIES

• Service and customer focused/ orientated
• Ability to identify customer needs and solutions
• Professional attitude
• Must be presentable
• Requires valid, unendorsed code 08 drivers licence with 2 years proven driving experience
• Good communication skills (Written/Verbal/Non-verbal)
• Good time management skills to efficiently and effectively perform daily duties
• Good physical stamina and health

QUALIFICATIONS & EXPERIENCE

• Matric certificate/Grade 12
• Previous Pest Control experience
• Fully qualified (NCPC) or PMA/PCSIB
• Registered with the Department of Agriculture (P-Number)
• H&S Knowledge and experience
• HACCP Experience and Knowledge
• Working at heights experience
• Fumigation Experience (qualification advantageous)