Jobs in Singapore

We are seeking a skilled and client-focused Tier 2 IT Support Technician to join our growing team. This role is ideal for someone who thrives in a fast-paced MSP environment, can independently manage technical projects, and communicates clearly with clients to ensure expectations, timelines, and deliverables are consistently met.

Responsibilities

• Own and execute technical project outlines from start to finish
• Provide Tier 2 support for Windows Server environments, Microsoft 365, Azure, and Windows 10/11 endpoints
• Configure and manage Intune for device enrollment and compliance
• Communicate effectively with clients to set expectations, provide updates, and confirm task completion
• Troubleshoot and resolve escalated tickets from Tier 1 support
• Document all work in our PSA (Halo) and RMM (NinjaRMM) systems
• Collaborate with internal teams to ensure smooth project delivery and client satisfaction
• Write and maintain PowerShell scripts for automation and system management
• Assist with API integrations and custom workflows where applicable
  
  

• 2+ years of experience in a Tier 2 or equivalent IT support role
• Strong expertise in Windows Server administration
• Solid experience with Microsoft 365 and Azure setup and management
• Proficient in Windows 10/11 endpoint support
• Hands-on experience with Intune device management
• Familiarity with ticketing systems (Halo preferred) and RMM tools (NinjaRMM preferred)
• Excellent written and verbal communication skills
• Ability to manage multiple projects and client relationships simultaneously
• Working knowledge of PowerShell scripting and basic API concepts
• Previous experience in an MSP or client-facing IT services environment
• Relevant certifications such as CompTIA Network+, Microsoft Certified: Azure Fundamentals, or similar
• Exposure to project management tools and methodologies
  
  

• Competitive pay in US Dollars
• You'll get to work with some amazing, respected business professionals
• We really value and encourage input from our team members
• We offer different payment methods (Zelle, Face Bank, Binance)
• You'll get paid every two weeks
• Birthday and work anniversary celebrations
• Alliances with many brands grant extra benefits to freelancers
• Weekly recreation dynamics that foster a healthy work environment