White-Glove Treatment Coordinator

Espire Dental; La Mesa; On-site; VES 15,164,000 - 25,274,000; Full time

Benefits offered by this job

Competitive compensation packages

Medical and vision insurance options

401(k) savings plan

Dental care for you and your immediate

Pet insurance

Disability benefits

Life insurance options

Paid time off

A refined, supportive culture

Job summary

Espire Dental seeks a polished, service-driven professional to join a concierge-style practice focused on advanced and sedation dentistry. You will deliver a warm, seamless experience from arrival to departure, coordinating complex schedules and guiding patients through forms, plans, and finances with discretion.

The ideal candidate thrives in a high-touch environment, bringing calm confidence, warmth, and meticulous attention to detail.

Qualifications

• 2–3+ years experience in a dental or med-spa setting
• Experience in a fee-for-service practice
• Knowledge of sedation dentistry and caring for anxious or high-acuity patients
• Strong hospitality mindset with concierge-level service standards
• Excellent communication and interpersonal skills
• Understanding of practice operations, patient flow, and scheduling logistics
• Familiarity with practice management systems
• Calm, organized, and solutions-oriented approach to patient care

Responsibilities

• Deliver a warm, seamless, white-glove experience from arrival through departure
• Coordinate scheduling for complex and sedation-based procedures
• Guide patients through forms, treatment plans, and financial arrangements with discretion and care
• Prepare daily schedules and patient records for clinical teams
• Maintain accurate documentation and follow-up communication
• Support patients before, during, and after sedation appointments to ensure comfort and confidence
• Manage front-office and administrative responsibilities to maintain an elevated practice environment
• Prepare and present treatment plan and financial estimates to patients for all prescribed treatment
• Schedule patient treatment appointments: reschedule patients that miss their appointment and call patients that have not completed treatment
• Partner with the rest of the team to ensure providers’ schedules are optimized
• Work with clinical team to effectively manage daily patient flow, providing communication and information to the appropriate individuals
• Assist patient with financial arrangements
• Complete estimates on patient portion of treatment
• Utilize outside financial partners like CareCredit
• Handle all treatment paperwork including consent forms
• Effectively communicate and develop a strong working relationship with the Doctor and promote teamwork
• Assist at the front desk as needed
• Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records
• Other duties may be assigned

Skills

Patient coordination

Front desk

Communication

Sedation dentistry

Hospitality mindset

Job description

Espire Dental seeks a polished, service-driven professional to join a concierge-style practice focused on advanced and sedation dentistry. You will deliver a warm, seamless experience from arrival to departure, coordinating complex schedules and guiding patients through forms, plans, and finances with discretion.

The ideal candidate thrives in a high-touch environment, bringing calm confidence, warmth, and meticulous attention to detail.