Senior ICT Lead — Networks, Security & Cloud Solutions

International Organization for Migration (10000000); Caracas; Presencial; VES 37.677.000 - 56.515.000; Jornada completa

Descripción de la vacante

International Organization for Migration (IOM) Caracas invites applications for the Senior Information and Communication Technology Associate to oversee ICT services for the country office. The role focuses on network and systems administration, security, disaster recovery planning, and user support across multiple sites.

The successful candidate will supervise ICT staff, deliver Tier 1/2 support, implement cyber security measures, and maintain documentation and training for end users.

Formación

• Bachelor’s degree in Computer Science or a related field from an accredited academic institution with five years of relevant professional experience; or
• High School diploma with seven years of relevant professional experience; and
• Certification in any of the following (CCNA, ITIL V4, Prince2, MS 900, MS AZ-104, 303, 304, 305) is an advantage

Responsabilidades

• Supervise ICT staff, provide guidance, and oversee daily work.
• Respond to user support requests with Tier 1 and 2 technical support.
• Install, configure, administer network connectivity, systems, apps, and on-prem/cloud services.
• Monitor and maintain systems and networks; analyze performance and resolve issues.
• Contribute to disaster recovery plans and business continuity testing.
• Respond to information security incidents and manage risk.
• Coordinate cyber security roll-outs with Regional Office and ISU.
• Keep OS and software patches updated; ensure security.
• Support digital solutions and coordinate with information management for data systems.
• Produce documentation: diagrams, manuals, asset inventory, SOPs.
• Translate business challenges into ICT solutions for CO operations.
• Plan and deliver training for ICT staff and end users.
• Liaise with service providers for tech services and supplies.
• Perform other duties as assigned.

Conocimientos

Networking

O365

Windows admin

TCP/IP

Azure

Documentation

Training

Problem solving

IT security

Educación

Bachelor’s degree in CS or related field

High School diploma with 7 years experience

Certifications (CCNA/ITIL/Prince2/MS 900/MS AZ-104)

Herramientas

Cisco devices

VPN

Active Directory

Ticketing systems

Backups & replication

MS Azure

Descripción del empleo

International Organization for Migration (IOM) Caracas invites applications for the Senior Information and Communication Technology Associate to oversee ICT services for the country office. The role focuses on network and systems administration, security, disaster recovery planning, and user support across multiple sites.

The successful candidate will supervise ICT staff, deliver Tier 1/2 support, implement cyber security measures, and maintain documentation and training for end users.