Salesforce Service Cloud & Agentforce Developer – Venezuela

Snowrelic Inc; Venezuela; Presencial; VES 77.187.000 - 102.916.000; Jornada completa

Descripción de la vacante

Snowrelic Inc. seeks an experienced Salesforce Service Cloud & Agentforce Developer to design, build and support advanced customer service solutions nearshore.

You will implement AI agents, integrate with enterprise systems and craft scalable Apex, LWC components and Flow configurations. You will collaborate with analysts, architects, QA teams and product owners across distributed teams, delivering robust service cloud capabilities and seamless integrations with Vonage, Amazon Connect and

Formación

• 6–8 years of Salesforce development and implementation experience.
• Hands-on expertise in Salesforce Service Cloud and Agentforce.
• Proficient in Apex development, Salesforce Flows, and integrations.

Responsabilidades

• Design, develop, configure, and support Salesforce Service Cloud solutions for customer service and contact centre operations.
• Develop and enhance Agentforce / AI Agents, including topics, instructions, actions, prompts, grounding, and integrations with Salesforce and external systems.
• Develop scalable Apex classes, triggers, batch Apex, queueable Apex, and Lightning Web Components (LWC).
• Build and support REST and SOAP integrations between Salesforce and enterprise applications.
• Design and maintain Salesforce Flows, including: Screen Flows, Record-Triggered Flows, Scheduled Flows, Autolaunched Flows.
• Configure and maintain Salesforce platform capabilities, including: Objects and Fields, Record Types, Page Layouts, Validation Rules, Approval Processes, Permission Sets and Profiles, Custom Metadata, Custom Settings.
• Perform Salesforce administration activities, including: User management, Security and sharing configuration, Case management, Queues, Omni-Channel, Reporting and dashboards, Service Cloud configuration.
• Implement and support Service Cloud Voice and contact centre integrations with providers such as Vonage and Amazon Connect.
• Develop integrations using REST APIs, Named Credentials, External Credentials, Platform Events, and middleware platforms.
• Utilise SQL and SOQL to query, troubleshoot, validate, and analyse customer and transactional data.
• Collaborate effectively with business analysts, architects, QA teams, product owners, and distributed development teams.

Conocimientos

Collaboration

Teamwork

Herramientas

Salesforce Service Cloud

Agentforce

Apex development

Salesforce Flows

Integrations

Salesforce Administration

Lightning Web Components

Descripción del empleo

Salesforce Service Cloud & Agentforce Developer

Location:

Nearshore (Latin America or other locations with significant overlap with U.S. time zones)

Required Experience

• 6-8 years of Salesforce development and implementation experience
• Strong hands-on expertise in:
  • Salesforce Service Cloud
  • Agentforce
  • Apex development
  • Salesforce Flows
  • Integrations
  • Salesforce Administration

Key Responsibilities

• Design, develop, configure, and support Salesforce Service Cloud solutions for customer service and contact centre operations.
• Develop and enhance Agentforce / AI Agents, including topics, instructions, actions, prompts, grounding, and integrations with Salesforce and external systems.
• Develop scalable Apex classes, triggers, batch Apex, queueable Apex, and Lightning Web Components (LWC).
• Build and support REST and SOAP integrations between Salesforce and enterprise applications.
• Design and maintain Salesforce Flows, including:
  • Screen Flows
  • Record-Triggered Flows
  • Scheduled Flows
  • Autolaunched Flows
• Configure and maintain Salesforce platform capabilities, including:
  • Objects and Fields
  • Record Types
  • Page Layouts
  • Validation Rules
  • Approval Processes
  • Permission Sets and Profiles
  • Custom Metadata
  • Custom Settings
• Perform Salesforce administration activities, including:
  • User management
  • Security and sharing configuration
  • Case management
  • Queues
  • Omni-Channel
  • Reporting and dashboards
  • Service Cloud configuration
• Implement and support Service Cloud Voice and contact centre integrations with providers such as Vonage and Amazon Connect.
• Develop integrations using REST APIs, Named Credentials, External Credentials, Platform Events, and middleware platforms.
• Utilise SQL and SOQL to query, troubleshoot, validate, and analyse customer and transactional data.
• Collaborate effectively with business analysts, architects, QA teams, product owners, and distributed development teams.

Preferred Qualifications

• Experience implementing Agentforce actions, topics, instructions, prompts, and grounding/RAG solutions.
• Experience integrating Agentforce with enterprise APIs and external systems.
• Knowledge of Salesforce Data Cloud / Customer 360.
• Experience with Service Cloud Voice and Omni-Channel.
• Familiarity with Salesforce DevOps practices and CI/CD pipelines.
• Experience with integration platforms such as MuleSoft and/or Spring Boot.
• Salesforce Platform Developer I Certification preferred.