Process Design Assistant (Latin America)

ProfitCoach; Nicaragua; Remote; VES 16,992,000 - 21,847,000; Full time

Benefits offered by this job

Salary

PTO

Health stipend

Job summary

ProfitCoach is seeking a hands-on, client-facing specialist to transform property management operations into reliable software-driven workflows. You will design core processes, implement automations, and support clients remotely, ensuring smooth adoption and high satisfaction.

The role emphasizes clear English communication with clients, collaboration across teams, and ongoing optimization of processes and tools to drive operational excellence.

Qualifications

• Experience with property management operations or strong technical capability to design workflows and automations.
• Clear, confident English communication with clients is required.
• Ability to translate operations into software-driven processes and diagrams.

Responsibilities

• Design and implement core property management processes within workflow automation software.
• Analyze and optimize processes for efficiency and consistency across client engagements.
• Own and maintain SOPs and translate processes into visual diagrams using LucidChart.
• Ensure quality and reliability of client solutions and drive continuous improvement.

Skills

PM operations

English communication

Tools

LucidChart

Job description

Ideal Start Date: Immediately

Location: Remote

Hours of Work: 40-45 hours/week

Status: Full-time position

Compensation:

$14-$18/hr

Who We Are

ProfitCoach was founded on core Christian values that still guide us as we grow and continue to pursue excellence as property management thought leaders. Our team thrives in a completely remote work environment through high productivity.

MISSION OF THE ROLE

Keeping it simple, the person for this position MUST have BOTH of the following:

• Property management operations experience (ops management; implementing, coordinating, or improving processes across leasing, resident services, or maintenance) AND/OR a high degree of technical capability (building automations, workflows, or CRM systems)
• AND the ability to communicate clearly and confidently in English with clients

If you have both of these, we would love to hear from you. More details are provided below.

This role is:

Hands-on and client-facing. The core challenge is turning how a property management company actually operates into processes that run reliably in its software, then walking clients through them with confidence. You'll thrive here if you enjoy both building the solution and explaining it.

This role is not:

A solo, build-it-your-own-way job. If you get energized by making proven tools do more, rather than starting from scratch on your own, you'll fit right in. And if your background is purely accounting, or you'd rather build without talking to clients, this likely isn't the right fit.

Requirements

Key responsibilities

Design and implementation (75%)

• Conceptualize and design processes for core property management operations, sales, new services, and client-specific needs
• Implement and test processes within workflow automation software, validating functionality and ensuring reliable execution across connected systems

Process optimization (10%)

• Analyze existing processes and identify areas for improvement in efficiency, task delegation, timelines, and automation
• Review and optimize processes to align with PM Ops Standards, industry best practices, and client-specific nuances, ensuring consistent execution and eliminating redundancy across workflows

Process documentation (5%)

• Own process documentation, including creating, revising, and maintaining SOPs for internal use and client engagements
• Translate processes into clear visual diagrams using tools like LucidChart to support team alignment, training, and scalability

Quality assurance (5%)

• Ensure processes are designed and optimized in alignment with the PM Ops Standards and industry best practices
• Implement measures to keep service quality consistent while handling custom scenarios and exceptions

Continuous improvement (5%)

• Champion a culture of continuous process development and improvement
• Collaborate with internal teams to foster a mindset of efficiency and innovation
• Stay current on emerging tools in the PM tech stack, assessing their potential and recommending solutions for client engagements

Culture fit and core values

• Think Abundantly
• Own the Outcome
• Be Courageous
• Leverage Your Talents
• ADEPT Communication (Assess the need, Detail the solution, Energize the conversation, Provide closure, Tell the truth always)

Benefits

• Salary
• PTO
• Health stipend