Multibrand E‑commerce Customer Service Specialist

Doist; Venezuela; Presencial; VES 10.349.000 - 15.524.000; Jornada completa

Descripción de la vacante

unybrands is a dynamic brand accelerator that partners with consumer brands to scale across marketplaces, D2C, and retail. We’re seeking a Customer Service Representative to deliver excellent support across multiple brands and channels, resolving issues quickly while contributing to process improvements.

Hours: Monday–Friday 5:00 AM–11:00 PM EST, Saturday–Sunday 6:00 AM–9:00 PM EST. Shift-based scheduling, with coverage across global markets.

Formación

• Minimum experience in customer service or ecommerce
• Excellent communication and problem-solving skills
• Customer-first mindset with empathy and professionalism
• Strong attention to detail and ability to follow processes
• Comfortable learning across multiple systems
• Ability to work independently and collaboratively
• Adaptable, curious, and eager to improve
• Experience with Zendesk, Amazon Seller Central, TikTok Shop, Shopify, BOL, or ShipStation is a plus

Responsabilidades

• Provide friendly, timely support via email, chat, phone, Zendesk, Amazon Seller Central, TikTok Shop, Shopify, BOL, and social media.
• Investigate and resolve customer enquiries, following SOPs and marketplace processes.
• Manage tickets accurately, including labelling, macros, notes, and workflows.
• Support operational tasks such as replacements, refunds, invoices, and shipping labels.
• Maintain strong knowledge of our products, brands, policies, and platforms.
• Escalate complex issues with clear context and take ownership of follow-ups.
• Identify recurring customer issues, process gaps, and product or listing inaccuracies.
• Share feedback and ideas that improve workflows, tools, FAQs, and the overall customer experience.
• Use AI and new technologies to work efficiently and improve communication.

Conocimientos

Communication

Problem-solving

Customer-first mindset

Attention to detail

Process adherence

Independent work

Team collaboration

Adaptable

Eager to learn

Herramientas

Zendesk

Amazon Seller Central

TikTok Shop

Shopify

BOL

ShipStation

Descripción del empleo

unybrands is a dynamic brand accelerator that partners with consumer brands to scale across marketplaces, D2C, and retail. We’re seeking a Customer Service Representative to deliver excellent support across multiple brands and channels, resolving issues quickly while contributing to process improvements.

Hours: Monday–Friday 5:00 AM–11:00 PM EST, Saturday–Sunday 6:00 AM–9:00 PM EST. Shift-based scheduling, with coverage across global markets.