Gym Operations & Member Experience Lead

Baseline Fitness; La Quinta; Presencial; VES 20.085.000 - 22.448.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Descripción de la vacante

Planet Fitness in Venezuela seeks a Team Lead to assist in gym operations, staff training, and ensuring a positive member experience. You will manage front desk tasks, help with sign-ups, cancellations, and member updates, and act as a backup to the Club Manager while upholding company policies.

Strong customer service and leadership are essential, with opportunities for advancement. The role involves maintaining a welcoming image, overseeing cleanliness, assisting with marketing efforts,

Formación

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsabilidades

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Front desk tasks such as answering calls, taking information calls, member check-ins, sign-ups and cancellations.
• Provide gym tours to potential members and assist with service issues.

Conocimientos

Customer service

Leadership

Communication

Organizational skills

Basic computer skills

Descripción del empleo

Planet Fitness in Venezuela seeks a Team Lead to assist in gym operations, staff training, and ensuring a positive member experience. You will manage front desk tasks, help with sign-ups, cancellations, and member updates, and act as a backup to the Club Manager while upholding company policies.

Strong customer service and leadership are essential, with opportunities for advancement. The role involves maintaining a welcoming image, overseeing cleanliness, assisting with marketing efforts,