Member Experience Specialist

Baseline Fitness; La Quinta; Presencial; VES 18.904.000 - 22.448.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one famIy

Team Member Support Team

Health, Dental and Vision Insurance

Descripción de la vacante

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet potential members and deliver a superior member experience. You will handle front desk tasks, answer calls, give tours, and assist with sign-ups, cancellations, and member account updates.

Responsibilities include resolving member questions, maintaining club cleanliness, and escalating issues to the Club Manager as needed. This role requires strong communication and a friendly, proactive attitude.

Formación

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsabilidades

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Conocimientos

Customer service

Front desk

Phone etiquette

Communication

Descripción del empleo

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet potential members and deliver a superior member experience. You will handle front desk tasks, answer calls, give tours, and assist with sign-ups, cancellations, and member account updates.

Responsibilities include resolving member questions, maintaining club cleanliness, and escalating issues to the Club Manager as needed. This role requires strong communication and a friendly, proactive attitude.