Guest Experience Bell Services Associate

IHG; Are; Híbrido; VES 22.356.000 - 32.674.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full uniform

Impressive room discounts

Strong training programs

Descripción de la vacante

IHG is seeking a Bell Service Agent to warmly welcome guests, assist with luggage, and guide them through hotel facilities and room features. You will coordinate with departments to meet guest needs and support smooth check-ins and check-outs.

The role requires strong communication, reliability, and the ability to multitask in a fast-paced luxury hotel environment. A high school diploma and hospitality experience are preferred, with professional appearance and flexibility for varied shifts.

Formación

• High school diploma or equivalent.
• Experience in hospitality or hotels is preferred.
• Strong communication and interpersonal skills.
• Organized with the ability to multitask in a fast-paced environment.
• Able to lift and carry heavy luggage.
• Professional appearance and demeanor.
• Familiarity with hotel management software is a plus.
• Knowledge of local attractions and transportation options.
• Flexibility to work evenings, weekends and holidays.

Responsabilidades

• Greet guests upon arrival and assist with luggage.
• Provide information about hotel facilities and services.
• Escort guests to rooms and explain room features.
• Respond to guest inquiries and resolve issues promptly.
• Maintain a clean and organized front desk area.
• Coordinate with other hotel departments to meet guest needs.
• Assist with check-ins, check-outs, and phone calls.

Conocimientos

Customer service

Communication skills

Interpersonal skills

Organization

Multitasking

Physical stamina

Professional appearance

Basic computer skills

Educación

High school diploma or equivalent

Herramientas

Hotel management software

Descripción del empleo

IHG is seeking a Bell Service Agent to warmly welcome guests, assist with luggage, and guide them through hotel facilities and room features. You will coordinate with departments to meet guest needs and support smooth check-ins and check-outs.

The role requires strong communication, reliability, and the ability to multitask in a fast-paced luxury hotel environment. A high school diploma and hospitality experience are preferred, with professional appearance and flexibility for varied shifts.