Field Service Engineer

Rockwell Automation; Caracas; Presencial; VES 18.504.000 - 27.756.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mindfulness program

Volunteer PTO

Donation matching

Employee assistance

Descripción de la vacante

Rockwell Automation is seeking a Field Service Engineer to install, startup, and maintain industrial automation systems on-site for customers. You will perform on-site installation, diagnose issues, troubleshoot, and repair complex equipment, reporting to the Regional Business Manager Lifecycle Services, Andean Region.

The role requires a Bachelor’s degree in Electronics/Electrical/Mechatronics or related area, strong English, and willingness to travel up to 70%.

Formación

• Bachelor’s degree in Electronics, Electrical, Mechatronics, System Engineering or related area.
• English communication at good level, both spoken and written.
• Willingness to travel up to 70% (domestic and international).

Responsabilidades

• Configuration, commissioning, maintenance, diagnostics, and troubleshooting of Rockwell Automation software and hardware products.
• Provide technical support to customers during planned or emergency services.
• Resolve technical issues related to Rockwell Automation products and systems.
• Check out and approve operational quality of system equipment.
• Instruct customers in operation and maintenance of the system.

Conocimientos

Customer service

Travel readiness

Cross-functional work

Multicultural collaboration

English proficiency

Rockwell programming

Educación

Bachelor’s degree: Electronics / Electrical / Mechatronics / System Engineering

Herramientas

Logix

FactoryTalk

MES & Digital

PlantPAx

Ethernet/IP / Modbus / DH+

Descripción del empleo

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life‑saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The Field Service Engineer is the technical expert responsible for helping customers install, start up, maintain industrial automation systems throughout their lifecycle. The Field Service Engineer provides customer support through the performance of on-site installation, and overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instruct customers in the operation and maintenance of the system. Be a company liaison with customers on administrative and technical matters for assigned projects. You will report to the Regional Business Manager Lifecycle Services, Andean Region.

Main responsibilities:

• Configuration, commissioning, maintenance, diagnostics, and troubleshooting of Rockwell Automation software and hardware products.
• Provide technical support to customers during planned or emergency engineering services.
• Resolve technical issues related to Rockwell Automation products.
• Check out and approve operational quality of system equipment.
• Instruct customers in the operation and maintenance of the system.
• Be a company liaison with customers on administrative and technical matters for assigned projects.
• Learning in Rockwell Automation products and technologies.
• Prepare technical reports on what has been done during the services
• Complete administrative tasks such as expense and time reports (Weekly)
• Participate in the training processes provided by our organization.

The Essentials – You Will Have

• Bachelor’s degree in Electronics, Electrical, Mechatronics, System Engineering or related area.
• English in a good communicative level, both spoken and written
• Travel up to 70% of the time, which can include both domestic and international trips.

The Preferred – You Might Also Have

• Typically, 5 years of related experience.
• Prior experience in industrial automation
• Customer service experience.
• Technical knowledge of Control / Network / Power
• Programming Experience with Rockwell Automation Products.
• Understand Change Management principles.
• Hands-on facilitation of large end-to-end value streams.
• Capability of Managing Multiple Priorities.
• Leads cross-functional projects.
• Ability to work with cross functional teams and multicultural teams.
• Work with Global & Regional Teams and local stakeholders to implement improvements (tools, best practices, compliance, and procedures).
• Comply with Global policies, standards, procedures, and protocols.

TECHNOLOGY Knowledge In Rockwell Automation Product Families:

• Logix
• FactoryTalk
• MES & Digital
• PlantPAx
• Ethernet/IP, Switches
• Multiple networks including (ControlNet, Ethernet, DeviceNet, Modbus or DH+)
• Servo/Motion Control
• Low Voltage Drives, products and applications.
• Medium Voltage Other technologies is a plus

What We Offer Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm.
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – We match your volunteer hours or personal cash donations to an eligible charity with a charitable donation.
• Employee Assistance Program.
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development... and other local benefits!

We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of Our organization.

#LI-EV1 #LI-remote

Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 28,000 problem solvers dedicated to our customers in more than 100 countries. To learn more about how we are bringing the Connected Enterprise to life across industrial enterprises, visit www.rockwellautomation.com. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!