Field-Based Family & Client Navigator

Pacific Health Group; Santa Rosa; Presencial; VES 30.158.000 - 32.570.000; Jornada completa

Descripción de la vacante

Pacific Health Group in Santa Rosa, CA is seeking a Client and Family Support Specialist to empower families navigating behavioral health services. You will act as a compassionate navigator, connecting clients with resources, scheduling ISP development within 30 days, and providing advocacy across DHS-BHD services.

The role emphasizes field-based, community engagement with travel within Sonoma County, workshop facilitation, and collaboration with FSP teams.

Formación

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Minimum of 2 years of experience in community health, social services, or related field.
• Shared lived experience of program families is highly prioritized.
• Knowledge of behavioral health systems, local resources, and social determinants of health.
• Strong communication, cultural competency, and interpersonal skills.

Responsabilidades

• Engage families and coordinate with the client and FSP team to develop a family-inclusive ISP within 30 days of enrollment.
• Provide guidance on accessing levels of care within Sonoma County DHS-BHD, including Specialty Mental Health Services and DMC-ODS services.
• Connect families to community resources such as housing assistance, food security programs, and employment services with closed-loop referrals.
• Provide information, advocacy, and direct support regarding legislation, legal processes, and formal grievance processes through the DHS-BHD Patients' Rights Advocate.
• Host regular educational workshops on effective communication, crisis de-escalation, boundary setting, and self-care for caregivers.
• Staff weekly, drop-in Resource Clinics at community locations with a No Wrong Door approach.
• Lead community outreach to distribute culturally and linguistically appropriate information.
• Coordinate with local partners to reduce stigma and foster understanding of behavioral health challenges.
• Document encounters, referrals, demographics, and ISP documentation in the EHR system.

Conocimientos

Spanish (fluent)

Communication skills

Interpersonal skills

Educación

High school diploma

Associate/Bachelor’s degree preferred

Descripción del empleo

Pacific Health Group in Santa Rosa, CA is seeking a Client and Family Support Specialist to empower families navigating behavioral health services. You will act as a compassionate navigator, connecting clients with resources, scheduling ISP development within 30 days, and providing advocacy across DHS-BHD services.

The role emphasizes field-based, community engagement with travel within Sonoma County, workshop facilitation, and collaboration with FSP teams.