Community Manager

Transsion; Caracas; Presencial; VES 18.232.000 - 31.905.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Restaurant d'entreprise

Descripción de la vacante

Transsion's Infinix brand is seeking a proactive Community Manager to grow and operate the Venezuelan user community. You will engage with users, recruit local creators, and coordinate online/offline activities to strengthen brand affinity.

You will manage communities across Facebook Groups, WhatsApp, TikTok, Instagram, and other channels, building programs for KOCs/KOS and driving engagement while aligning with marketing campaigns.

Formación

• Bachelor’s degree in Marketing, Communications, Digital Media, Business or a related field.
• 3+ years of experience in community management, social media, influencer marketing, creator operations or digital marketing.
• Strong understanding of TikTok, Instagram, Facebook and WhatsApp.
• Native or fluent Spanish required; working proficiency in English preferred.

Responsabilidades

• Manage and grow Infinix user communities across Facebook Groups, WhatsApp, TikTok, Instagram and other channels.
• Recruit and manage local KOCs, micro-creators and brand advocates.
• Support KOS program development and offline activations.
• Track key KPIs and provide weekly community reports.

Conocimientos

Community management

Influencer marketing

Social media

Content creation

Educación

Bachelor’s degree in Marketing, Communications, Digital Media, Business or related field

Descripción del empleo

Community Manager – Mexico

Location: Caracas,Venezuela

Brand: Infinix

Function: Marketing / User Operations

Position: Community Manager

Job Overview

We are looking for a proactive and creative Community Manager to support the growth and daily operations of Infinix’s user community in Venezuela

This role will be responsible for growing and activating our online communities, managing KOC/KOS creator programs, developing engaging local content, supporting offline activations, and strengthening the connection between the Infinix brand and local users.

The ideal candidate understands Venezuelan social media culture, enjoys interacting with users and creators, and is comfortable managing both daily community operations and project-based campaigns.

Key Responsibilities

1. Community Growth & Operations

• Manage and grow Infinix user communities across platforms such as Facebook Groups, WhatsApp, TikTok, Instagram and other relevant channels.


• Develop initiatives to continuously recruit new community members and improve user activation and retention.


• Maintain daily interaction with community members, including comments, discussions, polls, challenges and user-generated content.


• Identify highly engaged users and develop them into core community members, brand advocates or Fan Hosts.


• Monitor community sentiment, feedback and user needs, and regularly provide VOC (Voice of Customer) insights to internal teams.


• Maintain a healthy, active and positive community environment.

2. KOC & Creator Management

• Recruit and manage local KOCs (Key Opinion Customers), micro-creators and brand advocates.


• Build and maintain an updated creator database, including creator profiles, content performance and activity status.


• Develop creator segmentation and tiering systems based on content quality, activity and performance.


• Provide KOCs with campaign briefs, product information, content inspiration and execution guidance.


• Follow up on creator content delivery and ensure content meets campaign and brand requirements.


• Identify high-potential KOCs and support their development into stronger creators or KOL-level partners.

3. KOS Program Support

• Support the development and daily operation of Infinix Mexico’s KOS (Key Opinion Sales) program.


• Work closely with Retail and Sales teams to recruit and activate store promoters or retail staff as content creators.


• Provide simple content training, shooting guidelines, scripts and creative references for KOS participants.


• Track KOS content output, follower growth, engagement and overall performance.


• Support incentive programs, monthly rankings, recognition programs and creator challenges.


• Help connect online content creation with offline retail traffic and sales conversion.

4. Campaigns & Offline Activations

• Support local community campaigns, product launches, gaming activations, campus activities and offline user events.


• Design online-to-offline engagement mechanisms to attract community members and creators.


• Coordinate participant recruitment, event communication and post-event follow-up.


• Support merchandise, prizes and incentive distribution when required.


• Collaborate with internal Marketing, Retail, Sales and agency partners to ensure smooth execution.

5. Data Tracking & Reporting

• Track key community and creator KPIs, including: community member growth, active users and engagement rate, KOC/KOS recruitment, content output, campaign participation.


• Prepare weekly community reports.


• Identify challenges and propose actionable solutions based on performance data.

Qualifications

• Bachelor’s degree in Marketing, Communications, Digital Media, Business or a related field.


• 3+ years of experience in community management, social media, influencer marketing, creator operations or digital marketing.


• Strong understanding of TikTok, Instagram, Facebook and WhatsApp.


• Good knowledge of Mexican social media trends, internet culture and local consumer behavior.


• Experience managing influencers, KOCs, creators or online communities is highly preferred.


• Experience in smartphones, consumer electronics, gaming, youth culture or lifestyle brands is a plus.


• Strong communication, organization and project management skills.


• Comfortable working in a fast-paced and multicultural environment.


• Native or fluent Spanish required.


• Working proficiency in English is preferred.

Preferred Profile

We are particularly interested in candidates who:

• Are highly active on social media and naturally understand online trends.


• Enjoy building relationships with users and creators.


• Can independently identify problems and drive execution.


• Are creative but also data-driven.


• Have experience building communities from scratch or significantly growing an existing community.


• Are comfortable communicating with retail promoters, creators, agencies and internal stakeholders.


• Are willing to participate in occasional offline events or activations.