Client Service Representative

Siemens Energy; Caracas; Presencial; VES 15.164.000 - 23.589.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career growth opportunities

Health and wellness benefits

Paid time off

Parental leave

Global team collaboration

Country-specific rewards

Descripción de la vacante

Siemens Energy in Maracaibo, Venezuela, seeks a Client Service Representative to support customers by preparing quotations, processing orders, and ensuring an excellent customer experience throughout the order cycle.

You will work closely with customers, engineering, manufacturing, and other internal teams to meet cycle time, pricing, and margin objectives, requiring strong attention to detail and the ability to coordinate multiple priorities in a dynamic environment.

Formación

• Associate Degree or higher preferred, or a minimum of 2 years of experience in a customer-facing role.
• At least 2 years of experience supporting customers, quotations, order management, or related commercial activities.
• Advanced English (written and verbal).
• Proficiency in Microsoft Excel, Word, and Outlook.

Responsabilidades

• Prepare formal bids and proposals using available systems and tools to generate quotations and process customer orders.
• Participate in customer negotiations related to pricing, delivery improvements, and non-standard terms and conditions.
• Initiate engineering reviews and updates to support customer‑specific requirements.
• Manage quote and order activities, including pricing, delivery commitments, margins, order entry, credits, returns, and customer concerns.
• Coordinate with Engineering and Manufacturing teams to resolve delivery and scheduling challenges through drawing revisions, alternate materials, and process improvements.
• Establish lead times and provide alternative delivery solutions by collaborating with planners, buyers, manufacturing personnel, and suppliers.

Conocimientos

Customer-focused

Attention to detail

Team collaboration

Strong organizational skills

English proficiency

Educación

Associate degree or higher

Herramientas

Microsoft Excel

Microsoft Word

Microsoft Outlook

Descripción del empleo

A Snapshot of Your Day
As a Client Service Representative, you will play a key role in supporting customers by preparing quotations, processing orders, and ensuring an excellent customer experience throughout the order cycle. You will work closely with customers, engineering, manufacturing, and other internal teams to meet cycle time, pricing, and margin objectives. This role requires strong attention to detail, customer focus, and the ability to coordinate multiple priorities in a dynamic environment.

How You'll Make an Impact

• Prepare formal bids and proposals using available systems and tools to generate quotations and process customer orders.
• Participate in customer negotiations related to pricing, delivery improvements, and non-standard terms and conditions.
• Initiate engineering reviews and updates to support customer‑specific requirements.
• Manage quote and order activities, including pricing, delivery commitments, margins, order entry, credits, returns, and customer concerns.
• Coordinate with Engineering and Manufacturing teams to resolve delivery and scheduling challenges through drawing revisions, alternate materials, and process improvements.
• Establish lead times and provide alternative delivery solutions by collaborating with planners, buyers, manufacturing personnel, and suppliers.

What You Bring

• Associate Degree or higher preferred, or a minimum of 2 years of experience in a customer-facing role.
• At least 2 years of experience supporting customers, quotations, order management, or related commercial activities.
• Advanced English (written and verbal)
• Proficiency in Microsoft Excel, Word, and Outlook.
• Knowledge of Siemens Energy businesses and customers preferred.
• Excellent organizational skills with strong attention to detail.
• Ability to work effectively in a team environment across multiple functions and customer groups.

About The Team

At Siemens Energy, we offer comprehensive digital portfolio solutions in the oil and gas sector and other process industries comprising rotating equipment, electrification, and solutions for the Subsea business.

Location: Maracaibo, Venezuela.

Please note that this position is based in Maracaibo, Venezuela and will require regular interaction with customers in the field, including occasional visits to customer sites as needed.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With ~100,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character, regardless of ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Career growth and development opportunities; supportive work culture
• Company paid Health and wellness benefits
• Paid Time Off and paid holidays
• Parental leave
• Opportunity to work with a global team
• Additional rewards based on your country will be further discussed with the hiring team