Case Manager - Healthcare

Thea Career Inc.; Caracas; Remote; VES 52,585,000 - 70,114,000; Full time

Benefits offered by this job

Competitive Pay in US Dollars

Paid extra hours

Time-Off Flexibility

100% Remote Work

Opportunity to Grow

Job summary

Thea Career Inc. is seeking a Case Manager to join our team full-time in a 100% remote role. You will facilitate service delivery, ensure staffing, and guide families, caregivers, and providers on the team.

Responsibilities include daily session checks, caregiver/patient communications, weekly pre-billing, and ensuring visits are logged and aligned with insurer authorizations. Must communicate with US insurers and manage multiple tasks efficiently.

Qualifications

• Advanced English required.
• Strong customer service mindset for caregivers, patients, and insurers.
• Excellent organizational skills and attention to detail.

Responsibilities

• Daily check of sessions from the previous day.
• Provide timely updates on case status and workload.
• Coordinate pre-billing process weekly.
• Assign and track caregiver visits in the system.
• Ensure visits align with insurance-authorized weekly hours.
• Communicate with US Insurance companies.

Skills

Advanced English

Customer service

Organization

Proactivity

Prioritization

Attention to detail

Tools

Google Suite

Microsoft Office

Internal CRMs

Hubstaff

WhatsApp

Zoom

Job description

Job Description

We are looking for a Case Manager to join our team full-time. Primary objectives include facilitating seamless service delivery, ensuring appropriate staffing, and offering support and guidance to families, caregivers, and providers on the team.

What You'll Do

• Daily check of all previous day sessions.


• Constant feedback communication with the Caregivers and Patients.


• Handle the pre-billing process weekly.


• Meaning you will have to make sure all the caregiver's visits are assigned and tracked into the system.


• Validate that said visits match the insurance-authorized weekly hours the patient has assigned.


• Constant communication with US Insurance companies.


• Multitasking when it comes to dealing with issues that may occur during ongoing visits.


• Provide Timely Updates: For case status, service authorizations, and workload.

Job Requirements

• Advanced English Knowledge.


• Customer Service skills needed to handle the Caregivers/Patients/Insurance interaction.


• Organization skills needed to handle all the important documentation that is required in this position.


• Proactivity and creativeness its needed for this position, someone proactive as opposed to reactive.


• Organization Skills and Attention to Detail: Ability to self-organize given activities and keep a thorough record of tasks, pointers, and process updates.


• Prioritization Skills: Ability to identify, establish, and assign priorities.

Main Tools To Manage During Work Relation

• Google Suite: Google Drive, Corporate Gmail, Docs, Sheets.


• Microsoft Office: Word, Excel.


• Internal CRMs.


• Hubstaff: Web App, Desktop App, and Hubstaff Tasks.


• Whatsapp: Whatsapp Groups.


• Zoom: Meetings and Breakout Rooms.

Benefits

• Competitive Pay in US Dollars


• Paid extra hours


• Time-Off Flexibility


• 100% Remote Work


• Opportunity to Grow