Business Agent – Customer Support Chat Reviewer

Innodata Inc.; Venezuela; Presencial; VES 17.409.000 - 29.014.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Flexible short-term engagement

Descripción de la vacante

Innodata Inc. is seeking detail-oriented Reviewers to evaluate AI-customer chat conversations across a range of business case studies.

You will assess how well an AI agent's responses align with the given context—flagging vague, inaccurate, or off-brief replies—and provide structured, actionable feedback. This is a fully remote, short-term assignment with a 6-hour daily commitment and a defined daily output.

Formación

• Strong reading comprehension and analytical skills.
• Ability to work independently and meet daily targets.
• Experience in content review, QA, transcription, or AI training preferred.

Responsabilidades

• Review assigned business case studies to understand context, tone, and expected outcomes
• Evaluate AI-customer chat conversations against the business case for accuracy, relevance, and alignment
• Identify vague, inconsistent, or incorrect AI responses
• Document clear, well-structured feedback for each reviewed case
• Maintain consistent quality and turnaround within the defined AHT (45 mins/case)
• Complete a minimum output aligned with a 6-hour/day commitment

Conocimientos

Reading comprehension

Analytical skills

Independent work

Remote work

Descripción del empleo

Innodata (NASDAQ: INOD) is a leading data engineering company. With more than 2,000 customers and operations in 13 cities around the world, we are an AI technology solutions provider-of-choice for 4 out of 5 of the world’s biggest technology companies, as well as leading companies across financial services, insurance, technology, law, and medicine.

By combining advanced machine learning and artificial intelligence (ML/AI) technologies, a global workforce of subject matter experts, and a high-security infrastructure, we’re helping usher in the promise of AI. Innodata offers a powerful combination of both digital data solutions and easy-to-use, high-quality platforms.

Our global workforce includes over 5,000 employees in the United States, Canada, United Kingdom, the Philippines, India, Sri Lanka, Israel and Germany.

About the Role

We're looking for detail-oriented Reviewers to evaluate AI-customer chat conversations across a range of business case studies. In this role, you'll assess how well an AI agent's responses align with the given business context — flagging vague, inaccurate, or off-brief replies — and provide structured, actionable feedback.

Language - Spanish

Key Responsibilities

• Review assigned business case studies to understand context, tone, and expected outcomes
• Evaluate AI-customer chat conversations against the business case for accuracy, relevance, and alignment
• Identify vague, inconsistent, or incorrect AI responses
• Document clear, well-structured feedback for each reviewed case
• Maintain consistent quality and turnaround within the defined AHT (45 mins/case)
• Complete a minimum output aligned with a 6-hour/day commitment

Requirements

• Strong reading comprehension and analytical skills
• Ability to work independently and meet daily targets
• Prior experience in content review, QA, transcription, or AI training/evaluation preferred
• Reliable internet connection and remote work setup

What We Offer

• Fully remote, flexible short-term engagement
• Opportunity to work on AI evaluation/training projects
• Structured 2-month assignment with defined daily commitment