Account Manager

Amenify; Caracas; Hybrid; VES 53,860,000 - 80,790,000; Full time

Benefits offered by this job

Hybrid-remote role

Career growth opportunities

Job summary

Amenify is a resident experience platform powering services for apartment communities across the United States. The role focuses on owning client relationships with multifamily property managers, resolving software and service issues, and keeping records up to date.

You will communicate with US-based teams, leverage CRM tools, and stay current on product updates and industry trends. This is a full-time, 9-to-5 position with a hybrid-remote setup and a strong performance-based bonus structure.

Qualifications

• Near-native English communication with US teams is essential.
• Experience in account management or proptech/B2B roles preferred.
• Strong relationship-building and client empathy is required.

Responsibilities

• Own client relationships with multifamily property managers.
• Troubleshoot and guide managers through the Amenify platform.
• Keep thorough records of client interactions and resolutions.
• Proactively identify and address client challenges.
• Stay updated on product changes and industry trends.

Skills

English fluency

Account management

Relationship building

CRM proficiency

Problem solving

MS Office/Google Workspace

Education

Bachelor’s degree in business or related field

Tools

CRM software

Microsoft 365 / Google Workspace

Job description

About Us

Amenify is a technology platform connecting residential homes with service companies for cleaning, chores, food/grocery delivery, handyman services, pet care, and more. 40 million residents in U.S. apartments & condominiums currently spend more than $200B on in-home services. Property managers across 25+ cities have installed Amenify for quality services at scale, integration, and seven-day support for stakeholders.

Backed by strategic venture capital investors representing more than 2.5 million homes/units, our mission is to transform Amenify’s residential properties into a valuable marketplace for goods and services. We are enhancing the multi-family operator technology stack and disrupting multi-billion dollar service industries at the same time.

We encourage high-performers from all backgrounds to reach out, provided they share our core values listed here: https://www.amenify.com/about-us.

• Armed with $16 million total Amenify continues expansion -- PR Newswire
• Amenify raises capital to activate 320,000 homes -- Built in Colorado
• Top apartment operators invest in multifamily platform Amenify -- Housing Wire
• Luxury Apartment Buildings are Getting Private Meal Delivery -- PR Newswire
• Amenify acquires MobileButler -- CRE Tech
• Gables Residential rolls out Amenify nationwide-- CRE Tech
• How to use management tech to create experiences -- Propmodo
• FPA/Trinity rolls out Amenify nationwide -- Yahoo Finance.
• Amenify wins prestigious real estate technology award -- CRE Tech

Job Description

The Role

Amenify is a resident experience platform and a leader in the space, powering resident rewards, home services, property gifts, and more for apartment communities across the United States.

Note- This is a full-time role, 9-to-5 Monday through Friday on US business hours.

A 2-minute maximum video introduction submission is required for any applicant.

What you’ll do

• Own client relationships. Build trust with multifamily property managers through responsive, professional, high-energy service, and make sure their needs are met.
• Support and troubleshoot. Help property managers resolve software and service issues quickly, and guide them through the Amenify platform.
• Keep accurate records of client interactions and follow every issue through to resolution.
• Solve problems proactively, spotting and addressing client challenges before they grow.
• Stay current on Amenify’s product updates and industry trends so your guidance is always up to date.

What we’re looking for

• Pitch-perfect English (most important). Near-native written and spoken English with a clear, neutral accent — you’ll communicate directly with US property management teams and executives every day.
• Account management experience preferred, ideally in property management, proptech, or a related B2B industry.
• Strong relationship-building and communication skills, with genuine empathy for clients.
• Self-motivated, detail-oriented, and results-driven — comfortable working independently and on a team in a fast-paced environment.
• Strong analytical and creative problem-solving skills.
• Proficiency with CRM software and Microsoft Office / Google Workspace.
• Bachelor’s degree in business, marketing, or a related field.

Compensation: We offer a competitive base salary plus an aggressive bonus structure based on performance.

Benefits include:

• Fast-growing company to accelerate career opportunities
• Hybrid-remote role to enable success and a connected culture