Zuora Revenue Consultant

Jade Global, Inc; San Jose (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Jade Global, Inc. is seeking a Zuora Revenue Consultant in the San Jose area with 2–5+ years in application support or SaaS implementations. The role focuses on rapid issue analysis, Zuora Revenue/Payments expertise, and strong API integration skills.

You will work with product, engineering, and customer success teams to resolve critical bugs and contribute to knowledge base documentation for the Zuora Community.

Qualifications

• 2–5+ years in application support, technical consulting, or SaaS implementation.
• Proficiency in SQL (Oracle preferred) and API troubleshooting (REST/SOAP).
• Understanding of data and object models; experience with revenue-related processes is a plus.
• Deep Zuora Revenue/CPQ knowledge and familiarity with CRM/ERP systems like Salesforce or SAP.
• Excellent written and spoken English; ability to perform under pressure.

Responsibilities

• Provide rapid, accurate analysis of production issues to ensure customer satisfaction.
• Diagnose, reproduce, and resolve technical issues within Zuora Revenue and Payments.
• Serve as a subject matter expert on Zuora functionality including Product Catalog, Bill Runs, and Payment Runs; manage APIs.
• Configure and troubleshoot Zuora Workflows, REST/SOAP APIs, and external integrations (Salesforce, NetSuite).
• Collaborate with product, engineering and customer success teams to resolve complex bugs.
• Create and maintain documentation and knowledge base articles for the Zuora Community.

Skills

SQL (Oracle)

API troubleshooting (REST/SOAP)

Data/object models

English proficiency

Education

Bachelor's degree in computer science/engineering

Job description

Zuora Revenue Consultant1

Key Responsibilities

• Customer Support: Provide rapid, accurate, and high-quality analysis of production issues to ensure customer satisfaction.
• Troubleshooting & Resolution: Diagnose, reproduce, and resolve technical issues within Zuora Revenue, and Payments.
• Technical Expertise: Act as a subject matter expert on Zuora functionality, including Product Catalog, Bill Runs, Payment Runs, and API integrations.
• Workflow & API Management: Configure and troubleshoot Zuora Workflows, REST/SOAP APIs, and external integrations (e.g., Salesforce, NetSuite).
• Collaboration: Work directly with product, engineering, and customer success teams to elevate and resolve complex, critical bugs.
• Documentation: Create and maintain documentation, knowledge base articles, and best practices for the Zuora Community.

Required Qualifications & Skills

• Experience: 2-5+ years in application support, technical consulting, or SaaS implementation.
• Technical Skills: Proficiency in SQL (Oracle preferred), API troubleshooting (REST/SOAP), and understanding data/object models. Revenue recognition, invoice cycles, and Accounting (AR/GL).
• Platform Knowledge: Deep knowledge of Zuora (Revenue/CPQ) and CRM/ERP systems like Salesforce or SAP.
• Soft Skills: Excellent written/spoken English, analytical problem-solving abilities, and the capacity to work under pressure.
• Education: Bachelor's degree in Computer Science, Engineering, or related technical field.

Working at Jade Global Talented people are drawn to world-class organizations that offer outstanding opportunities, and Jade Global is an employer of choice for individuals around the world. We invest in each employee’s personal and professional wellbeing because we understand that client success, as well as our ultimate success, starts with our employees. We seek to provide the benefits you need while standing behind you every step of the way. Our programs include health-related policies and leave donation policy.