Zuora Billing Systems Lead — Hybrid (Seattle)

Trupanion1; Seattle (WA); Hybrid; USD 110,000 - 120,000; Full time

Benefits offered by this job

Full medical, dental, and vision

Job summary

Trupanion is seeking a Billing Systems Administrator (Zuora) to own the configuration and administration of Zuora and related billing technology. This role sits at the intersection of Finance, Technology, and Operations, driving value for the business.

You will be responsible for day-to-day Zuora system administration, configuration, and testing, while supporting development of other billing tools and shaping how billing capabilities enable growth and better member experiences.

Qualifications

• BS/BA degree in Business, Finance, Information Systems, or related field preferred.
• 5+ years of experience in billing systems administration, revenue operations, or a related field.
• Hands-on Zuora administration experience required.
• Familiarity with payment service providers and payment optimization strategies.
• Knowledge of PCI DSS and other regulatory/compliance frameworks.
• Experience leading cross-functional projects in a complex business environment.

Responsibilities

• Own ongoing configuration, administration, and support of the Zuora platform.
• Lead testing and validation for new configurations, integrations, and enhancements.
• Partner with developers to support development, implementation, and optimization of other billing tools and integrations with internal and external platforms.
• Act as the business analyst for billing initiatives - gathering requirements, mapping processes, and translating business needs into effective system solutions.
• Lead billing and payments projects end-to-end, coordinating across Finance, Operations, Technology, and Product teams.
• Proactively identify opportunities to reduce failed payments, improve collections, and enhance member experience.
• Support new product launches and go-to-market strategies by ensuring billing capabilities are designed, tested, and deployed to align with business needs.
• Monitor Zuora and associated platform performance, troubleshoot issues, and implement improvements to maximize uptime and reliability.
• Ensure compliance with PCI and other regulatory requirements, supporting internal and external audits as needed.
• Stay current on billing and payments best practices, advising leadership on opportunities to evolve the platform to support business growth.

Skills

Zuora administration

Cross-functional leadership

Billing optimization

Stakeholder communication

Education

BS/BA degree in relevant field

Tools

Zuora

Job description

Trupanion is seeking a Billing Systems Administrator (Zuora) to own the configuration and administration of Zuora and related billing technology. This role sits at the intersection of Finance, Technology, and Operations, driving value for the business.

You will be responsible for day-to-day Zuora system administration, configuration, and testing, while supporting development of other billing tools and shaping how billing capabilities enable growth and better member experiences.