Zscaler Security & Access Administrator

Remote Jobs; Boston (MA); On-site; USD 95,000 - 150,000; Full time

Benefits offered by this job

Medical plans

401(k) starting on day one

Life and disability insurance

Sick time as required by law

Job summary

Remote Jobs seeks a Zscaler Analyst/Administrator to support and maintain a modern remote access environment built on Zscaler. The role emphasizes operational support, user administration, and collaboration with security teams.

You will manage user access, process service requests via ServiceNow, troubleshoot connectivity issues, and contribute to platform enhancements with a focus on responsiveness and ownership.

Qualifications

• Hands-on experience administering Zscaler in an enterprise environment.
• Working knowledge of Active Directory and Microsoft Entra ID.
• Experience managing incidents and service requests through ServiceNow.
• Ability to troubleshoot user access issues and resolve connectivity problems efficiently.
• Strong customer service mindset with excellent communication and follow-through.
• Ability to prioritize multiple requests while maintaining timely response and resolution times.
• Willingness to learn new technologies and follow established operational processes.

Responsibilities

• Administer the organization's Zscaler environment, including user provisioning, access management, and platform maintenance.
• Process and resolve ServiceNow tickets related to secure remote access and user connectivity.
• Determine appropriate user access by reviewing inventory records and Active Directory group memberships.
• Troubleshoot authentication and connectivity issues while providing timely updates to end users.
• Escalate complex issues to senior engineering resources or vendor support when appropriate.
• Assist with the rollout and adoption of new Zscaler capabilities and platform enhancements.
• Support the standardization of secure connectivity practices across the broader security technology portfolio.
• Collaborate with security, infrastructure, and application teams to ensure secure access requirements are met.
• Document procedures, recurring issues, and operational best practices to improve support efficiency.
• Maintain a high level of responsiveness and ownership for incoming requests to ensure consistent service delivery.

Skills

Zscaler administration

Active Directory

Entra ID

ServiceNow

Troubleshooting

Customer service

Prioritization

Willingness to learn

Tools

ServiceNow

Active Directory

Entra ID

Job description

Remote Jobs seeks a Zscaler Analyst/Administrator to support and maintain a modern remote access environment built on Zscaler. The role emphasizes operational support, user administration, and collaboration with security teams.

You will manage user access, process service requests via ServiceNow, troubleshoot connectivity issues, and contribute to platform enhancements with a focus on responsiveness and ownership.