Zscaler Security Analyst

Remote Jobs; Boston (MA); On-site; USD 95,000 - 150,000; Full time

Benefits offered by this job

Medical plans

401(k) starting on day one

Life and disability insurance

Sick time as required by law

Job summary

Remote Jobs seeks a Zscaler Analyst/Administrator to support and maintain a modern remote access environment built on Zscaler. The role emphasizes operational support, user administration, and collaboration with security teams.

You will manage user access, process service requests via ServiceNow, troubleshoot connectivity issues, and contribute to platform enhancements with a focus on responsiveness and ownership.

Qualifications

• Hands-on experience administering Zscaler in an enterprise environment.
• Working knowledge of Active Directory and Microsoft Entra ID.
• Experience managing incidents and service requests through ServiceNow.
• Ability to troubleshoot user access issues and resolve connectivity problems efficiently.
• Strong customer service mindset with excellent communication and follow-through.
• Ability to prioritize multiple requests while maintaining timely response and resolution times.
• Willingness to learn new technologies and follow established operational processes.

Responsibilities

• Administer the organization's Zscaler environment, including user provisioning, access management, and platform maintenance.
• Process and resolve ServiceNow tickets related to secure remote access and user connectivity.
• Determine appropriate user access by reviewing inventory records and Active Directory group memberships.
• Troubleshoot authentication and connectivity issues while providing timely updates to end users.
• Escalate complex issues to senior engineering resources or vendor support when appropriate.
• Assist with the rollout and adoption of new Zscaler capabilities and platform enhancements.
• Support the standardization of secure connectivity practices across the broader security technology portfolio.
• Collaborate with security, infrastructure, and application teams to ensure secure access requirements are met.
• Document procedures, recurring issues, and operational best practices to improve support efficiency.
• Maintain a high level of responsiveness and ownership for incoming requests to ensure consistent service delivery.

Skills

Zscaler administration

Active Directory

Entra ID

ServiceNow

Troubleshooting

Customer service

Prioritization

Willingness to learn

Tools

ServiceNow

Active Directory

Entra ID

Job description

** Due to client requirements, applicants must be able to work on a w2 basis

Zscaler Analyst/Administrator

Job Overview

We are seeking a Secure Access Administrator to support and maintain a modern remote access environment built on Zscaler. This position is ideal for someone with hands-on Zscaler experience who enjoys operational support, user administration, and collaborating with security teams. Candidates who demonstrate strong technical fundamentals, responsiveness, and a willingness to learn will be well-positioned for success.

Must Haves

• Hands-on experience administering Zscaler in an enterprise environment.
• Working knowledge of Active Directory and Microsoft Entra ID.
• Experience managing incidents and service requests through ServiceNow.
• Ability to troubleshoot user access issues and resolve connectivity problems efficiently.
• Strong customer service mindset with excellent communication and follow-through.
• Ability to prioritize multiple requests while maintaining timely response and resolution times.
• Willingness to learn new technologies and follow established operational processes.

What the Client Needs You to Do

In this role, you will provide day-to-day operational support for a secure remote access platform that enables thousands of distributed users to safely connect to critical business applications. You will manage user access, process service requests, and help maintain consistent security standards across the environment. Working closely with senior security engineers, you will contribute to ongoing platform enhancements while ensuring users receive prompt and reliable support.

Key Responsibilities

• Administer the organization's Zscaler environment, including user provisioning, access management, and platform maintenance.
• Process and resolve ServiceNow tickets related to secure remote access and user connectivity.
• Determine appropriate user access by reviewing inventory records and Active Directory group memberships.
• Troubleshoot authentication and connectivity issues while providing timely updates to end users.
• Escalate complex issues to senior engineering resources or vendor support when appropriate.
• Assist with the rollout and adoption of new Zscaler capabilities and platform enhancements.
• Support the standardization of secure connectivity practices across the broader security technology portfolio.
• Collaborate with security, infrastructure, and application teams to ensure secure access requirements are met.
• Document procedures, recurring issues, and operational best practices to improve support efficiency.
• Maintain a high level of responsiveness and ownership for incoming requests to ensure consistent service delivery.

W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked‑in state/locality.