Zoom Phone Unified Communications Admin

asu; Tempe (AZ); On-site; USD 32,000 - 39,000; Full time

Job summary

Arizona State University (ASU) is hiring a Telecom associate to manage the day-to-day administration of the ZOOM phone system, handling tickets in a fast-paced environment. You will communicate system capabilities clearly to customers and ensure timely ticket resolution.

The role requires a foundational IT/telecom background with a focus on customer service and collaboration across departments within ASU.

Qualifications

• Associate's degree and 1 year of experience in the area, or equivalent combination of experience/trainings.
• Proficiency with ZOOM Phone and unified communications concepts.
• Ability to communicate with both technical and non-technical customers.

Responsibilities

• Respond to and resolve unified communications tickets for the ZOOM phone system.
• Maintain and update telephone documentation for moves, adds, and changes.
• Collaborate with teams and contribute to ET/ASU events and programs.

Skills

Interpersonal communication

Customer service

Empathy and EI

Education

Two-year technical training program in electronics/telephony

Tools

ZOOM Phone configuration

Telecommunications hardware administration

Job description

Arizona State University (ASU) is hiring a Telecom associate to manage the day-to-day administration of the ZOOM phone system, handling tickets in a fast-paced environment. You will communicate system capabilities clearly to customers and ensure timely ticket resolution.

The role requires a foundational IT/telecom background with a focus on customer service and collaboration across departments within ASU.