Zoo Guest Services & Programs Coordinator

Santa Fe College Employees; Gainesville (FL); On-site; USD 34,000 - 41,000; Full time

Job summary

Santa Fe College (SF) Teaching Zoo in Gainesville, FL seeks staff to support day-to-day operations of a tailored program and provide guest services at the zoo. This role involves admissions processing, group visit scheduling, and data management to ensure accuracy and regulatory compliance.

Primary tasks include assisting with budget-related activities, maintaining records, and coordinating with Zoo staff for events and emergencies.

Qualifications

• A high school diploma or equivalent with two years of related work experience.
• A criminal background check will be conducted.
• SF College is committed to equal opportunity in employment and education.

Responsibilities

• Greet visitors, answer phones and emails, process admissions and sales.
• Perform routine tasks following established procedures with limited discretion.
• Assist in day-to-day administration of the tailored program and activities.
• Schedule group visits, field trips, tours and special programs; confirm requirements.
• Assign students to daily roles and ensure adequate coverage.
• Maintain and update zoo memberships, drafts, and correspondence per procedures.
• Prepare reports and maintain data tools for budgeting and project needs.
• Keep departmental databases and records accurate and confidential.
• Process admissions and gift shop transactions; resolve routine discrepancies.
• Monitor gift shop inventory and assist with merchandise selection.
• Support fiscal operations by preparing and maintaining transaction documentation.

Skills

Customer Service

Time Management

Detail Oriented

Communication

Problem Solving

Team Orientation

Ethics

Multi-tasking

Education

High school diploma

2 years related work experience

Job description

Santa Fe College (SF) Teaching Zoo in Gainesville, FL seeks staff to support day-to-day operations of a tailored program and provide guest services at the zoo. This role involves admissions processing, group visit scheduling, and data management to ensure accuracy and regulatory compliance.

Primary tasks include assisting with budget-related activities, maintaining records, and coordinating with Zoo staff for events and emergencies.