Zone Training Leader: Elevate Store Performance

EssilorLuxottica

Los Angeles (CA)

On-site

USD 85,000 - 148,000

Full time

14 days+

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Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

EssilorLuxottica's Sunglass Hut in Los Angeles seeks a Zone Trainer to elevate leadership and consistency across stores in assigned zones. You will coach Store Managers, Market Managers, and Regional Managers to improve customer experience and conversion, working as a strategic partner to Zone VPs and Directors.

You will develop behavioral training strategies, analyze performance data, and support initiative rollouts like RX and the SGH Experience.

Qualifications

Bachelor’s degree or equivalent in Learning, Training, or Retail Leadership.
Experience delivering content in classroom, small group, and one-to-one settings.
Proficient in Word, Excel, PowerPoint, and Outlook.
Strong business acumen with understanding of retail KPIs and behaviors that drive performance.
Ability to create strategies and action plans to drive results.
Experience in a retail commissioned sales environment.
Strong leadership, coaching, and influencing skills without direct authority.
Excellent communication, prioritization, and organization skills.
Experience facilitating training, coaching sessions, and capability-building activities.
Comfort working in a highly dynamic, change-driven environment.
Ability to travel 50% of time.

Responsibilities

Create behavioral training strategies for Zone initiatives.
Coach Store Managers, Market Managers, and Regional Managers to close behavior gaps.
Develop leaders using peer-to-peer coaching to drive sustainable behavior change.
Analyze zone, region and store performance data to identify opportunity areas and create and execute action plans.
Facilitate and reinforce company initiatives including RX, SGH Experience, 5 Growth Pillars, and new initiatives.
Support execution of monthly Leonardo (LEO) training and act as a subject matter expert.
Partner with ZVP/ZD/HRBP to plan strategies, align priorities, and provide field insights.
Conduct high-quality store visits with clear follow-up actions and behavioral expectations.
Share best practices and observations during weekly zone calls and calibration sessions.
Travel throughout assigned zone(s) to deliver consistent coaching and execution support.
Maintain high standards of communication, follow-up, and documentation of store visits.