Zone Service Lead - Digital Pathology

Philips International; United States; Remote; USD 80,000 - 138,000; Full time

Job summary

An innovative health technology company is seeking a Zone Service Lead to enhance customer experiences and oversee service operations in North America. This role requires strong leadership and project management skills to ensure successful service delivery. You will work with a dynamic team, promoting a collaborative environment while managing multiple projects. With a focus on growth and customer satisfaction, this position offers a unique opportunity to make a meaningful impact in the healthcare sector. Join a forward-thinking organization that believes every human matters and strives to improve lives through technology.

Benefits

Generous PTO

401k with up to 7% match

HSA with company contribution

Stock purchase plan

Education reimbursement

Qualifications

• 3+ years of experience in leading/managing cross-functional teams.
• Strong project management skills with the ability to manage multiple initiatives.

Responsibilities

• Drive growth within the NAM region with a focus on customer experience.
• Ensure projects are delivered on time and on budget.

Skills

Project Management

Team Leadership

Healthcare IT

Communication Skills

Organizational Skills

Education

Bachelor's Degree in Business

Bachelor's Degree in Health Science

Bachelor's Degree in Engineering

Job description

Zone Service Lead - Digital Pathology page is loaded

Zone Service Lead - Digital Pathology

Apply locations United States of America - Home Based time type Full time posted on Posted 13 Days Ago job requisition id 550028

Job Title

Zone Service Lead - Digital Pathology

Job Description

Zone Service Lead

The Zone Service Lead is responsible for day-to-day service operations with a specific region within North America. As a leader within Digital Computational Pathology (DCP), you will drive growth within the NAM region with a focus on the customer experience and delivering efficient and exceptional service.

Your role:

• Ensuring our customers get a great and collaborative experience working together with Philips throughout the lifecycle of our partnership.
• Facilitating an environment for your team of experts and project managers that that is positive, innovative and customer focused and encourages them to grow and thrive.
• Ensuring the projects in your area of responsibility get delivered on time, on budget, while ensuring customer success at the end of the project.
• After the successful delivery of our Digital Pathology solution the customer gets a smooth transition to service and world class incident management experience.
• You must be able to travel up to 70%

You're the right fit if:

• You’ve acquired 3+ years of experience in leading/managing a cross functional team within healthcare IT service business.
• Your skills include strong project management skills, with the ability to manage multiple initiatives and priorities simultaneously. As well as you have the proven ability to influence and deliver through others and in a complex, global organization.
• You have a bachelor’s degree in business, marketing, health science, engineering, or equivalent experience or a very strong equivalent track record.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .
• You have outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business .
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $76,000 to $131,000

The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $80,000 to $138,000

The pay range for this position in AK, DE, MD, NY, RI, or WA is $84,000 to $144,000

The pay range for this position in CA, CT, DC, MA, or NJ is $98,000 to $157,000

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here .

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

About Us

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.