Zone Retailer Training Manager (CAL ZONE- Costa Mesa, CA)

Subaru of America

San Francisco (CA)

On-site

USD 92,100 - 120,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision Plans

401(K) Match Offerings

15 Vacation days

Tuition Reimbursement Program: $15,000 yearly

Job summary

A leading automobile manufacturer is seeking a Zone Retailer Training Manager based in Costa Mesa, CA. In this role, you will deliver high-quality coaching and education for non-technical Retailer, District, and Zone Staff. The ideal candidate will have experience in training and excellent communication skills, managing various educational initiatives while contributing to overall customer experience improvements. A valid driver's license is required. Competitive salary range is $92,100 – $120,000 annually.

Qualifications

Ability to work evenings and weekends to support events and training.
Must possess a valid driver's license and maintain a good driving record.
Exemplifies STARFULLNESS: energetic, inspiring, positive.

Responsibilities

Develop and execute training engagements to support onboarding and product launches.
Collaborate with other teams to support training initiatives.
Manage zone training budget to support training and promotional needs.

Skills

Extraordinary communication

Facilitation

Coaching

Teamwork

Education

4-Year college degree or equivalent experience

Job description

Join to apply for the Zone Retailer Training Manager (CAL ZONE- Costa Mesa, CA) role at Subaru of America

This role focuses on delivery of high-quality engaging, informative, and accurate coaching and education for all non‑technical Retailer, District, and Zone Staff. The role will be based out of our Costa Mesa, CA office and involves traveling throughout the CAL Zone.

Company Background

Love. It's what makes Subaru, Subaru®. As a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not only with donations but with actions that set an example for others. That's what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer exceptional performance and a unique blend of utility and adventure.

Summary

Responsible for the delivery of high-quality engaging, informative, and accurate coaching and education of all non‑technical Retailer, District, and Zone Staff, and for acting as the zone subject matter expert for the Subaru brand, processes, initiatives, carlines, and vehicle technologies.

Major Responsibilities

Develop and execute training engagements to support onboarding, new‑product launches, and as‑needed training through a variety of mediums including in‑person, on‑car, and web/virtual engagements.
- Identify training gaps and needs for the zone through analysis of OBI reports, internal research, and third‑party studies.
- Responsible for reviewing, monitoring, and administering initiatives in both Service and Purchase OLP and Service and Purchase NPS. Collaborate with zone staff in development of improvement strategies and plans (including PFS) based on OLP and NPS scores.
- Prioritize District/Retailer needs for most effective execution of product training, sales process training and customer experience improvement.
Closely collaborate with other Zone, Regional, and National Training teams to support initiatives that inform, educate, and evaluate Zone, District, and Retail Staff.
- Support Regional and National Training Initiatives including, but not limited to National Training Conference (NTC), National Business Conference (NBC), Retailer Driving Programs (RDP), Love Encore STAR Academies, EV Certification Programs, and Fixed Operations engagements.
- Manage zone seat fill rates for EV Certifications, Love Encore STAR Academies, Retailer Driving Programs, and other Zone/Local engagements.
Serve as go‑to expert in the zone for all Subaru Brand, Product, Technology, and Skill related curriculum – including Love Encore and Starlink.
Manage and oversee additional initiatives and projects as assigned by the zone director – including overseeing vendor personnel (such as Shift Digital), Call Tracking and Phone initiatives, NPS, and Starlink.
Contribute to ensuring overall customer experience improvement initiatives through training support and collaboration with Customer Experience Teams.
Contribute to overall fixed operations (non‑technical) improvement initiatives through training support and collaboration with Aftersales Teams.
Coordinate and/or provide support at marketing events, displays, and auto shows as needed.
Consummate expert of the navigation and reporting within OBI, PINNACLE and Foundations systems; coach others in successful usage.
Manage Zone training budget to support training and promotional needs.
Source and coordinate off‑site venues to conduct instructor‑led presentations, vehicle walkarounds, and other training engagements.
Act as zone escalation point person for the district managers for the Owner Loyalty Survey Exception process – responsible for reviewing exception requests and determining whether escalation to the Regional Customer Experience Manager is warranted.

Required Skills and Abilities

Exemplifies STARFULLNESS: energetic, inspiring, positive, empowering, inclusive, informative, and dedicated to fostering improvement in others.
Extraordinary communication, facilitation, coaching, and 1‑on‑1 skills in any environment.
Maintain certification in all Sales/Fixed Operations Brand, Product, Technology, and Skills Courses.
Must possess a valid driver's license and maintain a driving record that satisfies the SOA Driving Record Evaluation Criteria Policy.
- Must be approved as an "Authorized Driver" by Risk Management to operate vehicles prior to vehicle operation.
- Must be able to operate all Subaru products including manual‑transmission vehicles.
- Ability to work evenings and weekends to support events and training.

Educational & Experience Requirements

4‑Year college degree or equivalent experience (6–8 years).

Compensation

Base salary range: $92,100 – $120,000 per year (Internal Job Grade: M1).

Benefits

Subaru offers an amazing benefits package that includes: