Zone Operations Lead - Northeast

Siemens Healthineers AG; Cary (NC); On-site; USD 71,000 - 98,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Life Insurance

Disability Insurance

Parking/Public Transportation

Paid Time Off

Sick Time

Job summary

Siemens Healthineers in the United States is seeking a Zone Operations Lead to oversee end-to-end planning for field resources, develop training programs, and manage daily workload with workforce management.

The role requires 2–5 years in a customer-facing environment, strong Excel skills, data analytics familiarity, and excellent communication; preferred leadership and change-management experience.

Qualifications

• Minimum of 2-5 years of experience in a customer related role in a fast-paced environment.
• Proficient in Microsoft Office; Excel is a MUST.
• Some Data Analytics knowledge.
• Strong communication skills.

Responsibilities

• Supporting the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
• Develops and delivers training and education programs aimed at increasing the skill set of the Customer Service Coordinators, provides quality & process assurance oversight
• Performs CCC-Ops functions as staffing warrants and/or redistributing team daily workload based on staffing and volume in conjunction with Workforce Management.
• Ability to understand the situational leadership model and apply appropriately.
• Ability to proxy for managers in business processes and RSM interactions.

Skills

Customer service

Data analytics

Excel proficiency

Communication skills

Leadership experience

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Supports Service business from an operational and strategic perspective deploying detailed know-how on service offerings, products and application domain.

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and18,000 patents.More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients.An estimated 5 million patients across the globe benefit every day from our innovative technologies and servicesin the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Zone Operations Lead

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Zone Operations Lead, you will be responsible for

• Supporting the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
• Develops and delivers training and education programs aimed at increasing the skill set of the Customer Service Coordinators, provides quality & process assurance oversight
• Performs CCC-Ops functions as staffing warrants and/or redistributing team daily workload based on staffing and volume in conjunction with Workforce Management.
• Ability to understand the situational leadership model and apply appropriately.
• Ability to proxy for managers in business processes and RSM interactions.
• Systematically applies statistical and/or logical techniques to describe and illustrate, condense, and recap, and evaluate data.
• Proactively seeks opportunities for improvements and may define and suggests strategies for implementation.

This position may suit you best ifyou are familiar with what is below, and would like to do develop your career with Healthineers

• Minimum of 2-5 years of experience in a customer related role in a fast-paced environment
• Can translate expert knowledge to non- experts and tailor messages to the needs of target groups.
• Finds the right level of advice - quantitatively and qualitatively and uses suitable media/channels.
• Has a realistic perspective on individual skills and competencies.
• Is an enthusiast for observing others to improve and develop.
• Proficient in Microsoft functions, Excel is a MUST
• Some Data Analytics knowledge
• Strong communication skills

Preferred skills to have for the success of this role

• Experience as a Team Lead in this Organization or outside of Operations
• People Management
• Change Management

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and Affaitive Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more,Click here.

Reasonable Accommodations

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, you can reach out to our HR People Connect People Contact Center for support at [e-mail]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

Pay Transparency Non-Discrimination Provision

Siemens Healthineers follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more,Click here.

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here.

A Successful candidate must be able to work with controlled technology in accordance with US export control law when required.

It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

Base Pay

The base pay range for this position is:

$71,130 - $97,801

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.