Zone Manager - Exterior Services

Kbs Services; Des Moines (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription drugs

Paid Time Off

Paid Holidays

Life Insurance

Short Term Disability

Long Term Disability

401k with match

Pet Insurance

PerkSpot Discount Program

Job summary

Kellermeyer Bergensons Services (KBS) is hiring an Exterior Zone Manager to oversee a designated market, including snow, landscape, and exterior services. Travel within the territory is required, with leadership responsibilities for vendors and client relations.

The role emphasizes quality inspections, site assessments, and proactive client engagement. The position offers full-time hours with benefits; reliability, strong communication, and ability to work with cross-functional teams are

Qualifications

• Minimum of 3 years of customer service, management and leadership experience in the industry and local marketplace.
• Experience with subcontractors and landscape/snow operations.
• Ability to travel across territory with high flexibility.
• Excellent written and verbal communication skills, internal and external.

Responsibilities

• Communicate frequently with customers to ensure high quality and service expectations are met.
• Proactively present and sell site enhancement ideas to customers.
• Assist in resolving issues with customer service when needed.
• Conduct monthly Quality Site Assessments (QSAs) of service partners’ work at clients’ sites.
• Measure properties and coordinate with estimators for landscape estimates.
• Identify and communicate business development opportunities to the Regional Operations Manager.
• Coordinate new service partners to service clients in a designated territory.
• Pre-qualify service partners and negotiate contract terms.
• Develop long-term relationships with service partners to ensure consistency of service.
• Complete daily activity reports and share with Regional Zone Manager.
• Communicate billing details to clients and address questions.

Skills

Customer service leadership

Team leadership

Vendor management

Sales/site enhancement ideas

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Zone Manager – Exterior ServicesJoin a fast-paced, growing, and exciting company full of great opportunities!Kellermeyer Bergensons Services (KBS) has immediate full-time, permanent openings for an Exterior Zone Manager in Exterior / Dallas, TX. If you enjoy working in a fast-paced environment and helping make an impact on safety in the workplace, then this is the job for you!About KBSKellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.Position Summary:The Exterior Services Zone Manager supports the management of all active accounts and vendor partners within an assigned market. They provide leadership and initiative to ensure services are complete and client expectations are met or exceeded. This individual evaluates the performance of service partners and communicates with the client to achieve satisfaction with our work; and fully leverages our relationships to benefit the client and Kellermeyer Bergensons Services.The salary range for this position is based on market data and is intended to provide a general guideline for the position. Actual compensation may vary depending on factors such as experience, qualifications, skills, internal equity, and geographic location. The final offer will be determined through a comprehensive evaluation during the hiring process.Job Overview:Landscaping experience in the Northeast including understanding regional plants, maintenance service types, keen eye for quality inspections of properties, has enhancement experience. Snow experience, understanding regional snow seasons and snowstorms, how to service a site-plow/salt, etc. Has run snow routes in the past. Travel within the assigned market focusing on snow, landscape and exterior business. Working with vendors and customers and conduct quality inspections, work with account coordinators and supervisors to relay information about customer sites. Be the eyes and ears of KBS exterior within the market.Key Responsibilities for an Exterior Zone Manager:Communicate frequently with customers to ensure high quality and service expectations are met.Proactively present and sell site enhancement ideas to customers.Proactively assist in resolving issues with customer service when neededConduct monthly Quality Site Assessments (QSAs) of service partners’ work on clients’ sitesMeasure properties and coordinate with estimators for landscape estimatesIdentify and communicate business development opportunities to Regional Operations Manager.Communicate weekly schedule to store managers and service partnersConduct pre- and post-season site inspectionsCoordinate new service partners to service clients in a designated territoryPre-qualify service partners and negotiate contract termsSupport compliance team to ensure proper service partner agreements are secured in a timely mannerDevelop and sustain long-term relationships with service partners to ensure consistency of service to clientProvide instruction to service partners regarding client expectationsCommunicate non-contract client requests and ensure work is scheduled in a timely mannerCommunicate closely with office team and Regional Zone Managers and provide documentation from site visits (i.e. photos, site visit reports, etc.)Develop standard packet of information for each client to include highlighted scope, site map, snow stockpiling map, call in number and introductory letter, and customer service opportunitiesComplete daily report on activities (i.e. sites visited, contacts made, issues handled, site inspection forms completed, etc.) and submit to Regional Zone Manager.Communicate billing details to client and answer any questions.Other tasks and duties, as assigned.Requirements of an Exterior Zone Manager:Minimum of 3 years of prior customer service, management and leadership experience within the organization, and the industry and local marketplace.Prior experience working with subcontractors and performing landscape and snow removal operationsAbility to communicate from any location and be available to travel to each of their territory’s areas with a high degree of flexibility.Ability to generate customer solutions that are on point, creative, and that stay consistent with the brand image of the company.Excellent communication skills, both written and verbal, both internal and external communication.Ability to network with industry and trade contacts within the marketplace.Proficiency in or knowledge of using a variety of computer software applications, including Microsoft Excel, Word, PowerPoint and Outlook.Proficient at estimating all services provided.Proficient at service pricing.Proficient at billing completed work.What's In It for You?As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more!Paid Time OffPaid HolidaysLife InsuranceShort Term Disability – Employer paidLong Term DisabilitySupplemental Health Insurance (E.G., Accident)401k plan with a match or Non-qualified Deferred Compensation PlanPet InsurancePerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronicsKBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.The salary range for this position is based on market data and is intended to provide a general guideline for the position. Actual compensation may vary depending on factors such as experience, qualifications, skills, internal equity, and geographic location. The final offer will be determined through a comprehensive evaluation during the hiring process.We participate in the E-Verify program administered by the U.S. Department of Homeland Security